Flickering text layers while looping (slider revolution)

Support
#1

Hi there,

I have a looping slider with a word cloud (global layer).
The word cloud is flickering during the loop and showing text content from another layer for a glimpse.
I’ll attach a recording and credentials.

#2

Hey @ArtOfSpring,

Your site’s currently down. You can update us once it’s up.

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#3

Hi there please try again, it might just have been server downtime

#4

Hello @ArtOfSpring,

I am another staff, I try to access your site’s dashboard by using your login URL but it seems that your site is still down. Please recheck and let us know.

Thanks

#5

Hi there,

it’s not down right now. There shouldn’t be so much downtime.
Please check again.

#6

Hey @ArtOfSpring,

Your site is still down and it’s not just on our end.

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#7

testshot

Still no idea why you can’t access it. I tried different devices and networks and I could always reach it.
So I just exported the slider to a another website. The issue is still the same flickering.

#8

Hi @ArtOfSpring,

Now the page is visible but the slider does not come up with the issue you described in your thread. And unfortunately, the given credentials do not work. If you find the issue still exists at your end, please re-share the credentials once again to check.

Thanks

#9

Hi there,

the credentials were correct until 2h ago, just when you replied.
I got an e-mail notification that someone changed the password!
Do you have a data leak!?

I resetted the password and i can’t see misuse but that leaves me extremely worried!

The slider issue still exists not only on my end. It seems to be browser related. It’s working on Firefox but not on Chrome or Edge. The issue in the video is the same for those two.

#10

Hello @ArtOfSpring,

The password does not work for us.

By the way, this is not a slider. I have taken a closer look at how the text displays in your slides. It seems that the flicker is coming from your text animation. We would love to check your text animation setting so please provide us access to your site again.

Thanks.

#11

Hi there, I’ve updated the credentials.
Edit: Ah no I see what happened here.
There are characters in the password that are not displayed here. I changed the password now.

#12

Hey @ArtOfSpring,

This looks like a bug in Slider Revolution. I’ve posted this in our issue tracker so that this will be queued for investigation by our development team and also be forwarded to Themepunch.

Regretfully, there is no fix for now.

Please kindly wait for future updates.

#14

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