Fix bold font from theme in live chat plugin

[Bark201]

I installed a live chat plugin. For some reason the font is bold (it’s from the theme, not the plugin). What is the CSS to fix this so it will not be bold? I have no idea why theme x (icon) is doing this. I will send url in a secure note.

[prakash_s]

Hello @Bark201,

Thanks for writing to us.

It seems that your chatbox is reading in < b > tag(strong) because of that the chatbox content displaying bold. Please remove the < b > tag from the code to get rid the this. Please note that we don’t provide third-party plugin support. It is out of the support scope.

Thanks for understanding

[Bark201]

I am pretty sure the theme is causing this. Let me show you something I wanted to fix for a while. In a few posts all the text is in bold. Now it is not set to bold but the theme makes it bold. I will provide a url in secure note. I am 99% certain the plugin does not add bold to it. Its under x-root, thats theme x.

[ruenel]

Hello @Bark201,

The issue is not coming from the theme. The problem is that you have added invalid HTML code which has caused this issue. For example, in Appearance > Menus, you have inserted this:

<b>Privacy<b>
<b>Terms of Use<b>
<b>Affiliates<b>

You are supposed to insert:

<b>Privacy</b>
<b>Terms of Use</b>
<b>Affiliates</b>

Please check out this HTML codex:

• https://www.w3schools.com/tags/tag_b.asp

Please review your custom HTML in the sidebar and the footer. Make sure that all tags were properly closed and the HTML code is valid and correct.