Firefox having issues displaying masonry post archives

Support
#1

A client is reporting that Firefox is not loading the masonry display of a category archive. I have been unable to reproduce it it either with a local copy of Firefox or using BrowserStack versions. He has screen shared with me to show me the endless loading. I am assuming this is a problem unique to his individual setup, but was wondering if anyone else ever came across the issue. I have seen Firefox handle sites strangely in the past, so it wouldn’t surprise me.

https://sfstl.org/category/news/

Thank you

#2

Hi @501creative,

Regretfully, the site is showing the Limited Access error. Please find the screenshot attached.

Your-access-to-this-site-has-been-limited-by-the-site-owner (1)
Your-access-to-this-site-has-been-limited-by-the-site-owner (1)1282×818 144 KB

Please check and let us know once it is ready to access.

Thanks

#3

Sorry about that, the client is blocking by country. What should I open up?

#4

Hi @501creative,

I would like to request you to remove the IP(s) restrictions or you can copy your live site to a staging server without IP restrictions, so we could troubleshoot freely without breaking your site.
Please remember that we are from different parts of the World and most of us have a dynamic IP so we can’t provide a specific IP address to the whitelist.

Thanks

#5

Thanks for the reply. Don’t worry about it. I was just checking to see if you had heard any other issues like this. I can’t reproduce their problem on either my local machine or on Browserstack, even when duplicating their OS/browser setup. I have to assume this is something unique to that user.

#6

Hello @501creative,

You are welcome @501creative. Please feel free to reach us if you have any query.

Have a great day!
Thanks

#7

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