Featured images not showing in Integrity Portfolio page

Support
#1

Hello, I just installed the theme yesterday.
I created a portfolio item and assigned it a portfolio category.
I also created a new page with the integrity portfolio layout.
I did not change the portfolio page itself, but suddenly, it stopped showing the featured image.

I tried creating new portfolio items, but the same issue occurred.
Replacing the feat. image also didn’t solve it.
Please help

#2

Addendum:
I noticed that in the customizer pane on the rightside, the preview does show fetaured images, but those are the fullsize files, followed by some visible javascript code.
Clearly something is going wrong

#3

Hello There,

Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

Meanwhile, please test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If the issue still exist, please re install X theme and Cornerstone. There might be some files that were corrupted. You can review our update guide and see the Manual Update section to re install X.

Please let us know how it goes.

#4

Hello,

The website is at this moment under not hosted under the real domain name, so you’ll have to change your hosts file to access it and point it to the url :
83.217.74.158 fotospecialist.be

So, changing the hosts file is necessary , otherwise, you will end up with the old website.

Meanwhile, I added another portfolio item, and now none of te featured images show anymore, only the titles.

I tested the website with all plugins disabled, and the problem still occured.
This was a clean install from the X theme, and today I also updated the theme.
I didn’t use cornerstone for this page actually, but pleaase feel free to explain the steps to re-install it.
The problematic page is the portfolio page with the listing of the portfolio-items.
http://fotospecialist.be/portfolio/

#5

Hi There,

I can see that container where feature image is supposed to show is blank. Since you’ve done basic troubleshooting already, would you mind giving us credentials on a secure note so we can check your settings?

#6

Hello,

Yes, I’ve followed the theme’s guidelines for a child theme.
This child theme contains two files that are changed.
One is related to the portfolio-item, but as far as I know not to the main portfolio page.

How do I provide a “secure” note with credentials?

Regards,
Kurt

#7

Hello Kurt,

The given credentials is not working for us. It seems that the username is invalid.

By the way, to resolve your issue, please do the following:
1.) Please edit each of your portfolio items and insert a featured image these featured images will be ones that will display in the portfolio page.

2.) If you do not want the featured image to display in each single portfolio item page, you may use this css code to get rid of it. please add the following CSS code in the X > Launch > Theme Options > Global CSS (http://prntscr.com/evui3r)

.single-x-portfolio .entry-featured {
    display: none !important; 
}

3.) After making all of the changes, since you have installed W3 Total Cache, please clear your plugin cache before testing your site. This can cause the changes to not take place on the front end. It will eventually show up when the cache regenerates, but it’s not ideal if you’re looking to see your changes immediately. Caching plugins are best to turn on only when you’ve finished building the site.

Please let us know how it goes.

#8

Hello Ruenel,
the username : themex

I did insert a featured image in each portfolio item.
But they don’t show up.

I already configured the cache plugin in a way that each time you update a page, the cache gets cleared automatically.

#9

Hi,

I checked your settings and it seems to be correct,

Do you have any customizations done in your child theme?

Can you try activating the main theme and see if the issue persist.

to further check on this, kindly provide us your FTP login in Secure Note.

Thanks

#10

Hello, I think I found it.
I only did a minor extra on a child theme x-child, for the content-portfolio.
On line 15, I commented out <?php x_portfolio_item_featured_content(); ?>
Because I want to hide the featured image on the portfolio page itself.

Apparantely, it also hides it on the main portfolio page.
How can I change that is only hides on the portfolio item itself?

#11

Hello There,

Thanks for updating in! To resolve your issue, you will have to add a condition to the code instead of commenting it out. Please change the line 15 code with this instead:

<?php if ( ! is_single() ) : ?>

  <?php x_portfolio_item_featured_content(); ?>

<?php endif; ?>

This condition means that if it is not single portfolio page the featured image will be displayed espcially in main portfolio page and if the page is single portfolio page, the featured image will not be displayed.

We would loved to know if this has work for you. Thank you.

#12

Hello RueNel,

This worked and we can close this issue.
Thanks

#13

You’re welcome!
Thanks for letting us know that it has worked for you.

#14

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