Featured image block not available in sidebar on post editor

[designbythink]

Hi

I am experiencing a recurring issue where the Featured Image section / block doesn’t show in the sidebar on the post editor. In the below screenshot you can see the setting is entirely missing:

I have tried all the following things:

• Updated theme, plugins and Wordpress
• Disabled plugins to check for conflicts
• Cleared cookies and caches and disabled caching
• Increased the PHP memory limit, file upload limit and the execution time limits
• Googled the issue, but Wordpress doesn’t seem not have any advice for this
• Added this code to the functions.php file of my child theme:

add_theme_support(‘post-thumbnails’, array(
‘post’,
‘page’,
‘custom-post-type-name’,
));

• I also tried to make sure it was selected on the document settings uner preferences, but it is not even available for selection. Please see screenshot below:

Is there anything else I can try? Any help is much appreciated!

[tristup]

Hi @designbythink,

Thanks for reaching out.
It mostly happens if the Thumbnail option is not enabled for the specific post type. If you have already added the code you mentioned, it should work. I have tried to investigate it further, but the given credentials do not work.
I would suggest you check and share it again. Please remember that the custom post type is beyond the scope of our Theme Support. I would suggest you hire a developer who can assist you to do the customization or you can avail of our newly launched service called One, where we answer questions beyond normal theme support.

Thanks

[designbythink]

Apologies, I have now double checked that the login details work. Please see updated credentials in secure note.

I also now have a second site with what appears to be the same kind of problem, only now the WooCommerce product gallery isn’t available on products for some administrators, but not others.

More information:

• These sites used to work perfectly and we didn’t change anything.
• None of the post types are custom post types. Just regular blog posts and WooCommerce single product posts.
• We were able to add featured images and galleries to these post types in the past.

[tristup]

Hi @designbythink,

I have checked the functions.php and found that the code is added but the custom post type needs to be replaced with your post type. I have also checked that the featured image option is not available in Page or Post. I have checked by activating the Classic Editor plugin and found the option is coming. It seems that the Default Editor option is conflicting with any plugin or code. I would suggest you troubleshoot the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
I would also request that you activate any of the default themes, like TwentyTwenty, and check if the issue persists or not. If the issue only persists when Pro is activated, please copy your live site to a staging server so we can troubleshoot freely without breaking your live site.
And give us access to the secure note, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks