Fatal error

Support
#1

I’ve put “the grid” in my blog section and it seems to be causing problems where my page doesn’t load and I get this error, this only just started after the new updates. Not sure where to start to fix this.

Fatal error: Maximum execution time of 30 seconds exceeded in /home3/login/public_html/CNTRL-PLACE/wp-includes/kses.php on line 529

#2

Hey,

Increase the PHP memory limit following this article: https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/

#3

now I get

Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 4 bytes) in /home3/login/public_html/CNTRL-PLACE/wp-content/plugins/cornerstone/includes/utility/helpers.php on line 595

also when I try to edit pages with the grid on them it says

“A conflict on the front end of your site has prevented the preview from loading.”

#4

I could only fix this by disabling the grid, but Im intending on using the grid? my hosting asked me to ask the developers

“Could you contact the developer to see the requirements for this theme in regards to the settings in this article - support.hostgator.com/articles/pre-sales-policies/php-settings-that-cannot-be-changed”

I hope this can help you direct me to a fix, I would still like to use the grid but it seems problematic.

#5

Hi There,

Could you please try adding the following code into your wp-config.php file in the root of your WordPress installation.

define( 'WP_MEMORY_LIMIT', '256M' ); define( 'WP_MAX_MEMORY_LIMIT', '256M' );

If that doesn’t help, please provide us with your FTP login credentials to check your current setup.

Thanks!

#6

So I have turned the grid back on after doing this, and I get this error in cornerstone

A conflict on the front end of your site has prevented the preview from loading.

If I turn it off I can edit the page, If I turn it on, it doesn’t show up.

#7

Hi There,

We need your WordPress credentials as well to check your issue.

Thanks!

#8

sure the wordpress login details are:

#9

Hi There,

I can confirm the following error on your site.

Fatal error: Maximum execution time of 30 seconds exceeded

You need to increase your PHP Max Script Execute Time to 300 in your PHP.INI file. Some hosts allow change PHP configurations through web hosting control panel, or else you can contact your hosting provider directly.

Thanks!

#10

Right so apparently according to my hosting I need to have a VPS domain for that, otherwise I can’t use the grid?

#11

Hi, @social,

Unfortunately, some combination of features (including or not third-party plugins) may need more resources than you have now on your host. We work hard to increase the performance but we cannot handle all situations.

Co-hosting has its constraints, and as we see on the support page of your provider PHP Max Script Execute Time is limited to 30s, and it’s usual to increase this value for some operations with X (including updates).

Thanks for understanding.