Fatal Error TEAM SHOWCASE PRO

[stranny00]

Hi,

I recently installed a plugin by smartcat called our team showcase pro. I have used this in the past with x pro. On a new site, I keep getting a fatal error. Their support says that my theme must not work with TGMPA. I am not sure if that is the case. The website is wcvwildcats.org/district/faculty-and-staff . Here is the following error:

Fatal error: Uncaught Error: Call to undefined function ots\get_theme_override() in /homepages/33/d786687537/htdocs/clickandbuilds/WCVCommunitySchools/wp-content/plugins/smartcat_our_team/our-team-showcase-pro.php:283 Stack trace: #0 /homepages/33/d786687537/htdocs/clickandbuilds/WCVCommunitySchools/wp-content/plugins/smartcat_our_team/includes/template.php(67): ots_pro\template_path(‘homepages/33/d7…’) #1 /homepages/33/d786687537/htdocs/clickandbuilds/WCVCommunitySchools/wp-includes/class-wp-hook.php(286): ots_pro\include_template(’/homepages/33/d…’) #2 /homepages/33/d786687537/htdocs/clickandbuilds/WCVCommunitySchools/wp-includes/plugin.php(208): WP_Hook->apply_filters(’/homepages/33/d…’, Array) #3 /homepages/33/d786687537/htdocs/clickandbuilds/WCVCommunitySchools/wp-content/plugins/our-team-enhanced/includes/team-view.php(78): apply_filters(‘ots_template_in…’, ‘/homepages/33/d…’) #4 /homepages/33/d786687537/htdocs/clickandbuilds/WCVCommunitySchools/wp-content/plugins/our-team-enhanced/includes/team-view.php(3 in /homepages/33/d786687537/htdocs/clickandbuilds/WCVCommunitySchools/wp-content/plugins/smartcat_our_team/our-team-showcase-pro.php on line 283

[jade]

Hi Ben,

This is something that you will have to have the plugin developer look into because based on the error messages, it is generate by the plugin.

I have also done some searching online and it seems that this issue is not limited to a specific theme:

https://wordpress.org/support/topic/over-a-week-no-response-from-support/

So kindly get in touch with the plugin developer because we cannot provide support for third party plugins or scripts due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X/Pro will need to be directed to the original developer.

Hope this helps.