hey so i just added x pro to my new website and when i tried to install cornerstone i keep getting this error code
/home6/saorsanj/public_html/backup-1483243970-wp-includes/wp-content/plugins/cornerstone/includes/utility/plugin-base.php on line 6
any help is appreciated!
Thank you!
Hi there,
If you are using Pro, you do not have to separately install Cornerstone as it is already embedded with the theme.
Please login through FTP and go to wp-content/plugins and delete the cornerstone directory that is in there.
Hope this helps.
what do you mean login through FTP?
i went in a deleted the cornerstone file and then when i went back to my website trying to activate cornerstone plugin im recieving multiple errors.
Warning: require_once(/home6/saorsanj/public_html/backup-1483243970-wp-includes/wp-content/plugins/cornerstone/includes/utility/plugin-base.php): failed to open stream: No such file or directory in /home6/saorsanj/public_html/backup-1483243970-wp-includes/wp-content/themes/pro/cornerstone/includes/boot.php on line 12
Fatal error: require_once(): Failed opening required ‘/home6/saorsanj/public_html/backup-1483243970-wp-includes/wp-content/plugins/cornerstone/includes/utility/plugin-base.php’ (include_path=’.:/opt/php70/lib/php’) in /home6/saorsanj/public_html/backup-1483243970-wp-includes/wp-content/themes/pro/cornerstone/includes/boot.php on line 12
Hi there,
As mentioned in my previous response, do should not install and activate Cornerstone anymore because that would cause an error since Cornerstone is already included with Pro.
Please delete the cornerstone directory that is in the plugins directory when you access the site files through FTP.
thats what i did. when i transferred Pro to my new website i never installed it sepaately it just never activated on its own so i went to plugins to try and activate it and that was when i recieved the error.
Hi there,
Please provide us with the admin and the FTP details to your site in a Secure Note so that we can check it.
Thank you.
the login to my bluehost account or my website login?
Hello There,
Thanks for updating in! I have tried the given login credentials and it does not work. Could you please double check it? Please include your WP credentials too!
Thank you in advance.
just updated them. these should work now
Any progress ?
also when i try to view site its not showing that its published.
Hi There,
To clarify, please understand that PRO does not need the Cornerstone, X Theme does.
Since you’re using PRO, do not install and activate the Cornerstone. I did go ahead and deleted it.
I’ve tested the Content Builder on your site before I leave, and it works.
PRO has a built-in Content Builder, that works the same as Cornerstone.
Hope this shed some lights,
This Coming Soon page is a feature of BlueHost, please contact the BlueHost support on how you can deactivate this.
Have a great day,
Cheers!
thank you so much i appreciate all the help !
You’re welcome. Glad we could help.
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