Fatal Error caused by Cornerstone

[bsmith7974]

Hi there i was wanting to see if I can get some help on understanding why cornerstone is giving our servers a Fatal Error in our server logs? below is the error:

2019/11/07 14:40:56 [error] 611#611: *8700 FastCGI sent in stderr: “PHP message: PHP Fatal error: Uncaught Error: Call to undefined function e_csi18n() in /www/jodyjazzlive_598/public/wp-content/plugins/cornerstone/includes/views/admin/editor-tab.php:5
Stack trace:
#0 {main}
thrown in /www/jodyjazzlive_598/public/wp-content/plugins/cornerstone/includes/views/admin/editor-tab.php on line 5” while reading response header from upstream, client: 216.244.66.202, server: jodyjazz.com, request: “GET /wp-content/plugins/cornerstone/includes/views/admin/editor-tab.php HTTP/1.0”, upstream: “fastcgi://unix:/var/run/php7.3-fpm-jodyjazzlive.sock:”, host: “jodyjazz.com”
2019/11/07 13:18:56 [error] 609#609: *5105 directory index of “/www/jodyjazzlive_598/public/wp-content/plugins/cornerstone/includes/elements/classic/text/” is forbidden, client: 216.244.66.202, server: jodyjazz.com, request: “GET /wp-content/plugins/cornerstone/includes/elements/classic/text/ HTTP/1.0”, host: “jodyjazz.com”

2019/11/07 13:04:23 [error] 609#609: *4516 FastCGI sent in stderr: “PHP message: PHP Warning: Use of undefined constant WC_PHP_MIN_REQUIREMENTS_NOTICE - assumed ‘WC_PHP_MIN_REQUIREMENTS_NOTICE’ (this will throw an Error in a future version of PHP) in /www/jodyjazzlive_598/public/wp-content/plugins/woocommerce/includes/admin/class-wc-admin-notices.php on line 45” while reading response header from upstream, client: 64.20.140.114, server: jodyjazz.com, request: “GET /wp-admin/admin.php?page=wc-settings HTTP/1.0”, upstream: “fastcgi://unix:/var/run/php7.3-fpm-jodyjazzlive.sock:”, host: “jodyjazz.com”, referrer: “https://jodyjazz.com/wp-admin/plugins.php”

2019/11/07 10:50:09 [error] 609#609: *3026 FastCGI sent in stderr: “PHP message: PHP Fatal error: Uncaught Error: Call to undefined function e_csi18n() in /www/jodyjazzlive_598/public/wp-content/plugins/cornerstone/includes/views/admin/settings.php:12
Stack trace:
#0 {main}
thrown in /www/jodyjazzlive_598/public/wp-content/plugins/cornerstone/includes/views/admin/settings.php on line 12” while reading response header from upstream, client: 216.244.66.202, server: jodyjazz.com, request: “GET /wp-content/plugins/cornerstone/includes/views/admin/settings.php HTTP/1.0”, upstream: “fastcgi://unix:/var/run/php7.3-fpm-jodyjazzlive.sock:”, host: “jodyjazz.com”

[ruenel]

Hello Brain,

Thanks for writing in! Can you pease confirm that you are using the latest version of X which is 7.0.4? If that is the case, please deactivate Cornerstone in your plugins section and delete it. Now, go back to X > Validation and wait for a few seconds while Cornerstone plugin is automatically gets re installed. You will see a confirmation message that it has been successfully installed.

Hope this helps. Kindly let us know.

[bsmith7974]

Hi RueNel,
I am running the latest, but before i do that let me run something by you. This client had another firm create this site, they are no longer affiliated with that firm. However that firm has control over the license, should i purchase another license and Revoke Validation…then apply the new licences to it. This way they have full control over the license?

[ruenel]

Hello Brian,

Thank you for the clarification. Well, if that is the case, most probably they have reassigned the license code to another site. This will give you problems later on. Yes, you are right. It is much better that you purchase a new license. You can revoke and revalidate the theme using the newly purchased license instead. This will give you full control over the license.

Hope this helps.