Fatal error after pro update to 4.0.1 (Soliloquy)

Stefan_van_Perlo · December 21, 2020, 1:06pm

I have the same error:

#0 /srv/users/usern/apps/username/public/wp-content/plugins/soliloquy/includes/global/shortcode.php(1847): Soliloquy_Shortcode->__construct()
#1 /srv/users/usern/apps/username/public/wp-content/plugins/soliloquy/includes/global/shortcode.php(1857): Soliloquy_Shortcode::get_instance()
#2 /srv/users/usern/apps/username/public/wp-content/plugins/soliloquy/soliloquy.php(452): require(’/srv/users/rikk…’)
#3 /srv/users/usern/apps/username/public/wp-content/plugins/soliloquy/soliloquy.php(398): Soliloquy->_get_sliders(true)
#4 /srv/users/usern/apps/username/public/wp-content/themes/pro/cornerstone/includes/elements/classic/_alternate/soliloquy.php(24): Soliloquy->get_sliders()
#5 /srv/users/usern/apps/username/public/wp-content/themes/pro/cornerstone/includes/classes/classic/elements/class-element-bas in /srv/users/usern/apps/username/public/wp-content/plugins/soliloquy/includes/global/shortcode.php on line 153

The code workaround won’t work for me, hoping for a fix;

christian · December 21, 2020, 4:32pm

Thanks for reporting, Stefan. I have replicated the issue in one of my test sites but Soliloquy works on others so there must be some server configuration that’s causing this.

Stefan_van_Perlo · December 21, 2020, 7:46pm

Let me know if there’s anything i can do. I’m hoping this can get resolved soon.
I’m on pro Versie: 4.0.7 and i’m using a child theme.

I updated wp-rocket, and pro 4.06 to 4.07 before that (i have wp-rocket deactivated, didn’t help. I reinstalled soliloquy too, also didn’t help.)

tristup · December 22, 2020, 2:30pm

Hi Stefan,

A few hours ago, we have released another version 4.0.8, it has some issues fixed already. Please update your theme to that version.
If you are still experiencing the same issues, please open a new ticket and provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

Chrisyang999 · December 22, 2020, 3:39pm

Reporting the same issue here on pro v 4.08. Are you guys running another update?

markwest · December 22, 2020, 5:16pm

@rrhode I have this same issue - logged in a separate ticket - Fatal error: Soliloquy - where another user pointed me in the direction of your fix here.

I have added the code - but I’m still seeing the error. Please could you confirm if this is how it’s supposed to be added:

public function __construct() {
    
    if ( ! class_exists( 'Soliloquy_Common' ) && file_exists( ABSPATH . 'wp-content/plugins/soliloquy/includes/global/common.php' ) ) {
		require_once ABSPATH . 'wp-content/plugins/soliloquy/includes/global/common.php';

	// Load the base class object.
	$this->base   = Soliloquy::get_instance();
	$this->common = Soliloquy_Common::get_instance();

	// Register the main slider style.
	$this->stylesheets[] = array(
		'id'   => 'soliloquy-style-css',
		'href' => esc_url( add_query_arg( 'ver', $this->base->version, plugins_url( 'assets/css/soliloquy.css', $this->base->file ) ) ),
	);

	// Register main slider script.
	wp_register_script( $this->base->plugin_slug . '-script', plugins_url( 'assets/js/min/soliloquy-min.js', $this->base->file ), array( 'jquery' ), $this->base->version, true );

	// Load hooks and filters.
	add_shortcode( 'soliloquy', array( $this, 'shortcode' ) );
	add_filter( 'widget_text', 'do_shortcode' );

	add_action('wp_footer', array( $this, 'remove_no_js' ), 100 );

}

Many thanks in advance.

deranaloge · December 22, 2020, 6:05pm

@markwest you did forget the closing }
with this it works:

	public function __construct() {

    if ( ! class_exists( 'Soliloquy_Common' ) && file_exists( ABSPATH . 'wp-content/plugins/soliloquy/includes/global/common.php' ) ) {
		require_once ABSPATH . 'wp-content/plugins/soliloquy/includes/global/common.php';
	}
	// Load the base class object.
	$this->base   = Soliloquy::get_instance();
	$this->common = Soliloquy_Common::get_instance();

alexander · December 22, 2020, 9:43pm

Hi Everyone,

We’ve corrected this for the next version that we will release after looking into a few more potential issues.

Stefan_van_Perlo · December 23, 2020, 1:00pm

Is that version 4.0.9?

deranaloge · December 23, 2020, 1:32pm

Hi Alexander,

the Version 4.0.9 fixed the fatal crash with soliloquy. Thank you!
Btw. really really great update!

cheers

deranaloge · December 23, 2020, 1:38pm

Hi Alexander,
i dont know what happened, but the error is back again. the update 4.0.9 does not fix the error.
can you investigate it?

thanks in advance

eckiles · December 23, 2020, 1:45pm

Same thing here. Updating didn’t do anything. https://prof-rauch-hs-regensburg.de/
I had to manually disable the plugin for the time being. Can you please take a look at this.
Thank you very much.

Stefan_van_Perlo · December 23, 2020, 1:51pm

Can confirm, soliloqui is working (for me) with 4.0.9! (php7.4 and php8.0 tested)

deranaloge · December 23, 2020, 2:21pm

my config : (here it does not work)

Server-Architektur	Linux 2.6.32-openvz-042stab127.2-amd64 x86_64
Webserver	nginx/1.19.6
PHP-Version	7.4.13 (Unterstützt 64bit-Werte)
PHP-SAPI	fpm-fcgi
Erweiterung	mysqli
—	—
Server-Version	10.2.17-MariaDB-10.2.17+maria~stretch
Client-Version	mysqlnd 7.4.13

i also tried it nowq on a second server with this config, here it works:

Server-Architektur	Linux 5.4.41-1-pve x86_64
Webserver	Apache
PHP-Version	7.3.13 (Unterstützt 64bit-Werte)
PHP-SAPI	cgi-fcgi
Erweiterung	mysqli
—	—
Server-Version	5.7.25
Client-Version	mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $

alexander · December 23, 2020, 3:16pm

Hi @deranaloge, @eckiles thanks for writing back with more info. I’m trying to find out why we’re not seeing a complete fix here. Here are some things that would help me narrow it down:

Are you using Pro or Cornerstone?
When do you see the fatal PHP error? WordPress admin, front end, in the builder? If there are specific URLs that would help.
Can you try testing for a plugin conflict? Deactivate all plugins that are not Cornerstone and Soliloquy, then see if the issue persists. If it starts working, begin activating plugins until the error comes back and it may reveal another plugin introducing a conflict.

Anyone else having the same issue, feel free to add your feedback as well based on those questions. Thank you!

marketfresh · December 23, 2020, 4:24pm

I just updated to 4.09 and the problem still persists. As soon as I activate the Soliloquy plugin there is a fatal error on both the front end and the backend. I tried the plugin testing you suggested and the problem still persisted.

eckiles · December 23, 2020, 5:11pm

Same thing here…

deranaloge · December 23, 2020, 6:41pm

hi alexander,

*i am using PRO
*as soon as the plugin is activated the fatal error is everywhere. frontend/backend
*i deactivated all plugins. deleted soliloquy, reinstalled it (all ok), then activated one plugin after the other and now it does work?

i dont get it. can anyone else with the error repeat the steps? deactivate all plugins, delete soliloquy and reinstall it, then activate all other plugins?

cheers

alexander · December 23, 2020, 9:03pm

Hi everyone,

We’re going to include another fix for this in the next point release this afternoon that should address the remaining cases.

deranaloge · December 25, 2020, 7:19am

hi alexander,
thank you, the latest update did adress the error!
cheers and merry xmas!