Fatal error after pro update to 4.0.1 (Soliloquy)

deranaloge · December 18, 2020, 12:02pm

hi,

thats weird because i did a reinstall allready. that was the first thing what i did…
so there was another error?

cheers

tristup · December 18, 2020, 4:46pm

It’s great that it is resolved now. We are still investigating compatibility between the theme and other plugins and will fix it if anything is found.

Thanks

spaghettiweb · December 18, 2020, 5:24pm

Hi, I can report the same issue occured when updating from Pro 4.0.4 to 4.0.5. Installing 4.0.6 and the issue persists.

Thanks @rrhode for the code - edting the soliloquy plugin shortcode.php file as shown fixed the issue for us (for now).

deranaloge · December 19, 2020, 11:28am

hi,

i updated to the latest version and the error is back.
i deactivated the plugin, did a reinstall of the plugin still the same issue.
so will there be a fix?
i used @rrhode code for now. i need the site running.

thanks

ruenel · December 19, 2020, 11:01pm

Hello @deranaloge,

It’s good to know that you have applied the fix from the response above. Our developers are already investigating this as well.

Best Regards.

deranaloge · December 21, 2020, 6:40am

thanks. one more note:
the fix DOES work for the frontend, but in the backend the sliders does not show, there are several fatal errors on that pages where the slider shortcode is placed. sometimes i have to efresh the site 5 times before i can see the editor.
is there any fix soon?
cheers

Stefan_van_Perlo · December 21, 2020, 1:06pm

I have the same error:

#0 /srv/users/usern/apps/username/public/wp-content/plugins/soliloquy/includes/global/shortcode.php(1847): Soliloquy_Shortcode->__construct()
#1 /srv/users/usern/apps/username/public/wp-content/plugins/soliloquy/includes/global/shortcode.php(1857): Soliloquy_Shortcode::get_instance()
#2 /srv/users/usern/apps/username/public/wp-content/plugins/soliloquy/soliloquy.php(452): require(’/srv/users/rikk…’)
#3 /srv/users/usern/apps/username/public/wp-content/plugins/soliloquy/soliloquy.php(398): Soliloquy->_get_sliders(true)
#4 /srv/users/usern/apps/username/public/wp-content/themes/pro/cornerstone/includes/elements/classic/_alternate/soliloquy.php(24): Soliloquy->get_sliders()
#5 /srv/users/usern/apps/username/public/wp-content/themes/pro/cornerstone/includes/classes/classic/elements/class-element-bas in /srv/users/usern/apps/username/public/wp-content/plugins/soliloquy/includes/global/shortcode.php on line 153

The code workaround won’t work for me, hoping for a fix;

christian · December 21, 2020, 4:32pm

Thanks for reporting, Stefan. I have replicated the issue in one of my test sites but Soliloquy works on others so there must be some server configuration that’s causing this.

Stefan_van_Perlo · December 21, 2020, 7:46pm

Let me know if there’s anything i can do. I’m hoping this can get resolved soon.
I’m on pro Versie: 4.0.7 and i’m using a child theme.

I updated wp-rocket, and pro 4.06 to 4.07 before that (i have wp-rocket deactivated, didn’t help. I reinstalled soliloquy too, also didn’t help.)

tristup · December 22, 2020, 2:30pm

Hi Stefan,

A few hours ago, we have released another version 4.0.8, it has some issues fixed already. Please update your theme to that version.
If you are still experiencing the same issues, please open a new ticket and provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

Chrisyang999 · December 22, 2020, 3:39pm

Reporting the same issue here on pro v 4.08. Are you guys running another update?

markwest · December 22, 2020, 5:16pm

@rrhode I have this same issue - logged in a separate ticket - Fatal error: Soliloquy - where another user pointed me in the direction of your fix here.

I have added the code - but I’m still seeing the error. Please could you confirm if this is how it’s supposed to be added:

public function __construct() {
    
    if ( ! class_exists( 'Soliloquy_Common' ) && file_exists( ABSPATH . 'wp-content/plugins/soliloquy/includes/global/common.php' ) ) {
		require_once ABSPATH . 'wp-content/plugins/soliloquy/includes/global/common.php';

	// Load the base class object.
	$this->base   = Soliloquy::get_instance();
	$this->common = Soliloquy_Common::get_instance();

	// Register the main slider style.
	$this->stylesheets[] = array(
		'id'   => 'soliloquy-style-css',
		'href' => esc_url( add_query_arg( 'ver', $this->base->version, plugins_url( 'assets/css/soliloquy.css', $this->base->file ) ) ),
	);

	// Register main slider script.
	wp_register_script( $this->base->plugin_slug . '-script', plugins_url( 'assets/js/min/soliloquy-min.js', $this->base->file ), array( 'jquery' ), $this->base->version, true );

	// Load hooks and filters.
	add_shortcode( 'soliloquy', array( $this, 'shortcode' ) );
	add_filter( 'widget_text', 'do_shortcode' );

	add_action('wp_footer', array( $this, 'remove_no_js' ), 100 );

}

Many thanks in advance.

deranaloge · December 22, 2020, 6:05pm

@markwest you did forget the closing }
with this it works:

	public function __construct() {

    if ( ! class_exists( 'Soliloquy_Common' ) && file_exists( ABSPATH . 'wp-content/plugins/soliloquy/includes/global/common.php' ) ) {
		require_once ABSPATH . 'wp-content/plugins/soliloquy/includes/global/common.php';
	}
	// Load the base class object.
	$this->base   = Soliloquy::get_instance();
	$this->common = Soliloquy_Common::get_instance();

alexander · December 22, 2020, 9:43pm

Hi Everyone,

We’ve corrected this for the next version that we will release after looking into a few more potential issues.

Stefan_van_Perlo · December 23, 2020, 1:00pm

Is that version 4.0.9?

deranaloge · December 23, 2020, 1:32pm

Hi Alexander,

the Version 4.0.9 fixed the fatal crash with soliloquy. Thank you!
Btw. really really great update!

cheers

deranaloge · December 23, 2020, 1:38pm

Hi Alexander,
i dont know what happened, but the error is back again. the update 4.0.9 does not fix the error.
can you investigate it?

thanks in advance

eckiles · December 23, 2020, 1:45pm

Same thing here. Updating didn’t do anything. https://prof-rauch-hs-regensburg.de/
I had to manually disable the plugin for the time being. Can you please take a look at this.
Thank you very much.

Stefan_van_Perlo · December 23, 2020, 1:51pm

Can confirm, soliloqui is working (for me) with 4.0.9! (php7.4 and php8.0 tested)

deranaloge · December 23, 2020, 2:21pm

my config : (here it does not work)

Server-Architektur	Linux 2.6.32-openvz-042stab127.2-amd64 x86_64
Webserver	nginx/1.19.6
PHP-Version	7.4.13 (Unterstützt 64bit-Werte)
PHP-SAPI	fpm-fcgi
Erweiterung	mysqli
—	—
Server-Version	10.2.17-MariaDB-10.2.17+maria~stretch
Client-Version	mysqlnd 7.4.13

i also tried it nowq on a second server with this config, here it works:

Server-Architektur	Linux 5.4.41-1-pve x86_64
Webserver	Apache
PHP-Version	7.3.13 (Unterstützt 64bit-Werte)
PHP-SAPI	cgi-fcgi
Erweiterung	mysqli
—	—
Server-Version	5.7.25
Client-Version	mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $