Failed to save

Support
#1

Hi there,
I was reworking my website everything went well.
Just at the last minute, an error occurred. The message was: Failed to save Content.


Someone can help?
Kind regards, Jannes

#2

Hello Jannes,

Thanks for writing in! It seems that you have inserted a broken html that has caused this issue. I am not yet sure what is it. To better assist you with your issue, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Best Regards.

#3

Thanks for your quick reply, I attached a login now.

Best of luck and many thanks in advance!

#4

Hey @jannesth,

Thanks for the credentials. I’ve saved your page as a template and loaded it to a test page and removed sections one by one until I could save the page. I found that removing the Headline element with varying character encoding fixes the saving issue.

image

Your database won’t accept those characters so it’s best that you grab a screenshot of that and use the Image element to display the exact design instead.

I just want to clarify that though you experienced this issue in the builder, it doesn’t mean that the issue is with our builder. It’s simply due to the fact that your database won’t accept those characters maybe due to WordPress Character Encoding setup.

If you wish to fix this encoding issue, you’d need to consult with a WordPress developer who is an expert in encoding.

Hope that helps.

1 Like
#5

Thank you @christian,

I should have noticed the error straight away. If I have time I will try some coding to fix it, I solved it via an image for now!

Best withes!

#6

Glad to hear it’s sorted, @jannesth.

1 Like
#7

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