Hello
I have already searched the forum. Unfortunately, I can not find a fix for exactly my problem.
I have only one page that I can not save. Since it is a woocommerce product, I don’t want to rebuild the page, otherwise the orders for this product will disappear in the backend.
Hi @markiert,
Thanks for reaching out.
Your problem is not clear to us, are you having some trouble saving the specified product using the Cornerstone page builder? I have checked it and it is saving properly. If that is not the case and you are trying to point out something else, please provide any screenshot marked with the problem or any video that helps us to recognize it.
Thanks
Thanks for the quick feedback. Here is a video.
Hi @markiert,
I have checked it again and found that the problem only persists with that specific product. The rest of the pages are saving properly. If you have already tested the plugin conflict suggested in my previous reply, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
Hi, Done.
thank you
Hello @Markiert,
I can see that you are trying to use Cornerstone Content Builder to edit the product. Be advised that you are not supposed to use the builder to edit the product. It will just give you issues or errors. You may have successfully added something to the page before, it is not the correct way. If you are trying to change the product layout, you will need to use the Layout Builder instead and then use the default WordPress Editor when editing the product.
- See the secure note.
If you are not familiar with the Layout Builder yet, please check this out:
Best Regards.
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