Failed to load resource: status of 500

Support
#1

Hi,

I am unable to load the Pro page/header/footer builder as well as the theme options, here’s console errors:

Failed to load resource: the server responded with a status of 500 ()
cs.2803d6d.js:4736 Failed to recover from malformed AJAX response: Object
(anonymous) @ cs.2803d6d.js:4736
cs.2803d6d.js:4722 Unhandled AJAX error. Expecting valid JSON from response. undefined
m @ cs.2803d6d.js:4722
cs.2803d6d.js:4711 Rejecting Controller promise Object
r @ cs.2803d6d.js:4711
cs.2803d6d.js:2311 Object
(anonymous) @ cs.2803d6d.js:2311
cs-vendor.2803d6d.js:1897 Uncaught TypeError: Cannot read property ‘elements’ of undefined
at e.default (cs.2803d6d.js:4879)
at a.callback (cs.2803d6d.js:5058)
at a.exports (cs-vendor.2803d6d.js:18)
at a._reify (cs-vendor.2803d6d.js:21)
at a.reify (cs-vendor.2803d6d.js:20)
at a.exports (cs-vendor.2803d6d.js:17)
at a._reify (cs-vendor.2803d6d.js:21)
at a.reify (cs-vendor.2803d6d.js:20)
at a.exports (cs-vendor.2803d6d.js:17)
at requireModule (cs-vendor.2803d6d.js:5)

Thanks

#2

Hello @stevenburles,

To better assist you with your issue, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Regards.

#3

Hi @ruenel thanks for coming back to me,

I’ve updated all the plugins & deleted a plugin that was no longer needed and the website is working again :slight_smile:

Thanks

#4

You’re welcome!
We’re glad we were able to help you out.

#5

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