Failed to install Auto when importing demo content/site

Hello There,

I am trying to install the “Auto” theme and having no luck after hours. I have server access and website access so I have applied the many changes to my config. However when I try to import the Auto theme to start using this theme, i get the error “Uh oh - Failed to install Auto” as a popup on the top right. After I can see it imported some content but clearly It did not work. Can someone please help me? I will add a secure note.

I have already changes my mysql log file size to 127m and max_allowed_packet to 16m
Here are my current server/wordpress settings in case you ask:
`

wp-core

version: 5.6.2
site_language: en_GB
user_language: en_GB
timezone: Europe/London
permalink: /%year%/%monthnum%/%day%/%postname%/
https_status: false
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 1
dotorg_communication: true

wp-active-theme

name: X (x)
version: 7.2.3
author: Themeco
author_website: http://theme.co/
parent_theme: none
theme_features: core-block-patterns, post-thumbnails, title-tag, automatic-feed-links, post-formats, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, align-wide, wp-block-styles, widgets, menus
theme_path: /home/stagempccc/public_html/wp-content/themes/x
auto_update: Disabled

wp-themes-inactive (4)

Twenty Nineteen: version: 1.8, author: WordPress Team (latest version: 1.9), Auto-updates disabled
Twenty Seventeen: version: 2.5, author: the WordPress team, Auto-updates disabled
Twenty Twenty: version: 1.6, author: the WordPress team, Auto-updates disabled
Twenty Twenty-One: version: 1.0, author: the WordPress team (latest version: 1.1), Auto-updates disabled

wp-plugins-active (2)

Cornerstone: version: 4.2.3, author: Themeco, Auto-updates disabled
Slider Revolution: version: 6.3.9, author: ThemePunch, Auto-updates disabled

wp-plugins-inactive (3)

Akismet Anti-Spam: version: 4.1.7, author: Automattic (latest version: 4.1.8), Auto-updates disabled
Hello Dolly: version: 1.7.2, author: Matt Mullenweg, Auto-updates disabled
WordPress Importer: version: 0.7, author: wordpressdotorg, Auto-updates disabled

wp-media

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 2058M
upload_max_filesize: 2000M
max_effective_size: 2 GB
max_file_uploads: 2,000
gd_version: 2.1.1
ghostscript_version: not available

wp-server

server_architecture: Linux 4.4.0-200-generic x86_64
httpd_software: Apache/2.4.18
php_version: 7.0.33-0ubuntu0.16.04.16 64bit
php_sapi: cgi-fcgi
max_input_variables: 10000
time_limit: 3000
memory_limit: 2100M
max_input_time: 2000
upload_max_filesize: 2000M
php_post_max_size: 2058M
curl_version: 7.47.0 OpenSSL/1.0.2g
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: false

wp-database

extension: mysqli
server_version: 5.7.33-0ubuntu0.16.04.1
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: b5c5906d452ec590732a93b051f3827e02749b83 $

wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_MAX_MEMORY_LIMIT: 2100M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined

wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

`

Hi Jimmy,

Thanks for reaching out!

Would you mind sharing your website credentials so that we can confirm and check the root cause of the issue? To do that, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

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