Extremely slow audio

Support
#1

Hi, I see this issue has come up before but there was no discussion of how it was resolved. I am trying to play a few short audio files using the audio element (they are each between 1 a nd 1.5 minutes) and for some reason the loading is incredibly slow. Users have reported that they can’t hear the audio. Please see my audio players at jackdanielvo.com–we are talking about small files that loaded incredibly quickly on a much more complex site using another theme. As I’m selling my abilities as voice over talent, the problem of audio not loading is a deal breaker for me.

Please help.

#2

I should note that the problem seems to be with mobile and not desktop. Both platforms are on the same super fast network so it’s not about the bandwidth… Please help.

#3

Hello John,

Thanks for writing in!

You are having an issue because there is a JS error on the page, It is coming from the Javascript that you have inserted Cornerstone’s Custom JS section:

<script src="//nht-2.extreme-dm.com/t.js" id="eX-jackdvo-2" async defer></script>

You are not supposed to insert this line. Please have it updated and use this code instead:

</script><script src="//nht-2.extreme-dm.com/t.js" id="eX-jackdvo-2" async defer>

This is a hack because the custom JS is supposed to accept javascript code only. You are not allowed to insert <script> tags in it.

Kindly let us know how it goes.

#4

Ah, thank you, I have deleted that script and inserted it per the Extreme instructions into the Footer php. I think it’s correct now?

Also, I have another little problem I hope you can help with. On my www.jackdanielvo.com homepage (called Home2 in Pro), I have one heading (the h1 heading “News”) that remains smaller than all the other headings. I went through every parameter to make sure they were exactly the same, but still this header refuses to enlarge to the same size as the others. Can you help me fix this? Thank you!

#5

Hello John,

The JS error is already resolved. Check your audio in your browser now. Meanwhile, the News headline is smaller because you inserted this <p>News.</p>. You are not supposed to wrap <p> tags in it since it is already wrap with h1.

Hope this makes sense.

#6

That does make sense, but no, I did not actually put the <p> headers in. For some reason, Pro does that itself from time to time. In fact, several times I went into the Edit Text box and removed the <p> markup, but then Pro would just add it back in when I saved. Seems to be a glitch.

#7

Hey John,

This is the default WordPress’s behavior, switching between HTML editor and Rich Text editor the <p> tags are automatically added by WordPress, I’d recommend you to stick with HTML editor only to make sure the tags are not added again.

Hope this helps!

#8

Interesting–thanks for the info, Nabeel.

#9

You’re welcome!
We’re glad @Nabeel were able to help you out.

#10

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