Extended Content Upload. Band works. App doesn't (hangs)

[sineale]

I have tried five or six times to upload “App” Extended Content unsuccessfully. I just tried “Band” and it uploaded successfully, but it isn’t the content I would like. Any tips please? I have tried updating wp config file to extend the memory limits and max memory as suggested in the forums. No difference. Thanks in advance for your support.

[ruenel]

Hello Simon,

Thanks for writing in!

Please increase your PHP time limit to at least 300ms as well. If nothing is helping, would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation.

To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password

• FTP Hostname
• FTP Username
• FTP Password

To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288
Thank you.

[sineale]

Hi team, thanks for your note. After reading a lot of notes, I’ve:

1. created a “.user.ini” file in the home directory for the website.
2. updated the settings for the .user.ini file with the following settings:

memory_limit = 2048M
max_execution_time = 3600
max_input_time = 3600
max_file_uploads = 3600
extension=php_gd.dll
upload_max_filesize = 2048M
post_max_size = 2048M
Fcgidbusytimeout 1200
fcgidIOtimeout 1200
fcgidBusyTimeout 3600
php_value memory_limit 2048MB
max_input_vars = 5000
max_input_time = 180

3. I then tried again to upload the ‘X The Theme’ template for “App”
4. It got a little further and said that documents were uploading…
   But then got stuck again.

I’m not sure that I have been able to increase the PHP time limit - do you have a support article which shows how to do this - I’m using the Managed Wordpress offering from GoDaddy rather than the cPanel (which in the past has allowed me to set PHP limits more easily)…

Thanks again for your help and hope you have a fantastic NYE tonight.

Si

[rad]

Hi Si,

I see, in that case, we’ll have to check and test it directly. Please provide your site’s URL, admin and FTP login credentials in the secure note.

Thanks!

[sineale]

Will do…

[christian]

Thank you.

[sineale]

Cool - just sent - I’m online, so let me know if you need any more details.

[thai]

Hi There,

Your .user.ini file is not correct. It was like this:

{\rtf1\ansi\ansicpg1252\cocoartf1671\cocoasubrtf200
{\fonttbl\f0\fnil\fcharset0 Monaco;\f1\fswiss\fcharset0 Helvetica;}
{\colortbl;\red255\green255\blue255;\red38\green38\blue38;\red242\green242\blue242;}
{\*\expandedcolortbl;;\cssrgb\c20000\c20000\c20000;\cssrgb\c96078\c96078\c96078;}
\paperw11900\paperh16840\margl1440\margr1440\vieww10800\viewh8400\viewkind0
\deftab720
\pard\pardeftab720\partightenfactor0

\f0\fs26 \cf2 \cb3 \expnd0\expndtw0\kerning0
upload_max_filesize = 2048M
\f1\fs24 \cf0 \cb1 \kerning1\expnd0\expndtw0 \

\f0\fs26 \cf2 \cb3 \expnd0\expndtw0\kerning0
memory_limit = 2048M
\f1\fs24 \cf0 \cb1 \kerning1\expnd0\expndtw0 \

\f0\fs26 \cf2 \cb3 \expnd0\expndtw0\kerning0
max_execution_time = 3600
\f1\fs24 \cf0 \cb1 \kerning1\expnd0\expndtw0 \

\f0\fs26 \cf2 \cb3 \expnd0\expndtw0\kerning0
post_max_size = 2048M\
max_input_time = 3600}

I’ve already changed it to:

memory_limit = 2048M
max_execution_time = 3600
max_input_time = 3600
max_file_uploads = 3600
extension=php_gd.dll
upload_max_filesize = 2048M
post_max_size = 2048M
Fcgidbusytimeout 1200
fcgidIOtimeout 1200
fcgidBusyTimeout 3600
php_value memory_limit 2048MB
max_input_vars = 5000
max_input_time = 180s

After that started to import the App demo again. Everything is working perfectly.

Regards!

[sineale]

Wow thank you - I think that may be caused by me creating the .user.ini file in Mac OS with Text Edit… That’ll teach me. Thank you so much and have a superb 2019!

[thai]

You’re most welcome

Happy New Year