Exporting .toc fails

Support
#1

Hej there,

I am trying to export a template.
When I download the .toc file, I can open it with an editor and it contains:

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>503 Service Unavailable</title>
</head><body>
<h1>Service Unavailable</h1>
<p>The server is temporarily unable to service your
request due to maintenance downtime or capacity
problems. Please try again later.</p>
</body></html>

I have no caching plugin installed and set the webserver php limits correctly.
There is one element which is causing this issue. Its an accordion which I build with parameters as component.

Do you have an idea how I can solve this problem?
Best regards
Carlo

#2

Hi Carlo,

Thanks for reaching out.
There might be a few reasons behind your issues, and it will be very difficult to recognize the exact reason without investigation. I would suggest you please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password
– Specific Template or share the .tco file which is creating the problem

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Hej @tristup,
I have added it.
Looking forward to hearing from you.
Carlo

#4

Hi Carlo,

I have checked and found that the FAQ is inside a component and can be saved as element. I have checked, and it can be seen in the Element List as shown in the given screenshot.

Screenshot 2023-11-08 180407

Thanks

#5

Hej @tristup,
thank you for looking into it.
And you are right. It can be saved as element.
But now I have the problems exporting this element als .toc file in the library.
Could you check, please?
Best regards
Carlo

#6

Hey Carlo,

If you export a page with a component on it, it’ll export the component as well. That’s the workaround for now.

Thank you.

#7

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