Exported Elements using dynamic content created in Component Missing

Support
#1

We’ve used the function of creating various elements with the exporting function and then including parameters on pages to control the content. It is a great function WHEN IT WORKS.

A few times now we’ve “LOST” all our elements on our sites and when going to the component all elements that was created are gone, page is EMPTY, all our design GONE.

Why is this happening? Anybody else have this issue??

Please urgently assist this is causing massive issues throughout our websites

Thanks
Christine

#2

Hey Christine,

Thanks for writing in! Did you save the Component as a template or just the specific component element? We would love to log in and check your original component and test the import/export to our local test server. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
– Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

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Best Regards.

#3

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.

#4