Export not working

[jannesth]

Hi there,

I am having trouble downloading pages, elements or components. An error message appears each time I am trying to download saying ‘Uh no. Failed to download Templates. Unable to use file system.’

Would be great recovering my templates to move to a new page.
Many thanks in advance, regards Jannes

[ruenel]

Hello Jannes,

Thanks for writing in!

Regretfully, we cannot log in. The password seems incorrect.

In the meantime, please do check your Tools > Site Health > Status for any performance issues. For more troubleshooting, kindly check out this guide: https://theme.co/docs/common-issues

Best Regards.

[christian]

Hey Jannes,

It’s not about IP. It’s the password given that’s incorrect.

[jannesth]

My apologies — there was a typo earlier, but I’ve managed to fix it now.
Thanks to @ruenel for pointing me in the right direction.

You were right: there was a permissions error. I was able to resolve it via the health site.

Incase someone has a similar issue or WordPress keeps asking for FTP credentials even though the permissions are correct, I used a force method to establish the connection.

1. Open the file wp-config.php in the root directory.
2. Add the following line near the beginning (right after <?php ): define('FS_METHOD', 'direct');
3. Save the file and upload it again.

Many thanks regards Jannes

[christian]

Glad to hear that, Jannes.