ThemeCo Folks,
I’m sorry I’m posting this to the support forum, but I couldn’t find a way to send you an email or private message.
I recently purchased X and then upgraded to Pro. I am the webmaster for the North Carolina Knights of Columbus and am using Pro to build out a new site for our state. I just wanted to let you guys know just how excellent both the product and your support is. The Pro theme is making the development of the new site so much easier and quicker than with any other web development tool I’ve ever used. That’s super important to me as my position is as a volunteer in a not-for-profit organization.
No product is perfect, but I have found solutions to every single problem I’ve encountered on this support site. I can’t tell you what a great customer experience that is for me. I am a software engineer, but have done only a little bit of web development. So, I understand your technical solutions well, but would never have arrived at them without your excellent support forum.
In my professional career, I was one of four co-founders at a SaaS company and I built the Client Success team. So, I know just how difficult it can be to implement a good support team. Please pass this note up the chain of command and let everyone know how great this product and the support is.
Keep doing what you’re doing. You guys are killing it. Congrats.
Gratefully,
A Very Satisfied Customer
P. S. After I roll out the new site using Pro, my next task is to build a web portal with some very specific dynamic content and user management. I have yet to find a Wordpress solution that meets my needs and am thinking about building it myself. With your Wordpress experience and expertise, do you have someone on staff that could spare time for a 15 minute call to offer some advice? I’ll understand if that’s not possible, but just thought I’d ask.