Ethos Slider issue - revisited

Support
#1

https://www.desertsong.com.au
Slider not functioning
Reopening this topic as I’ve been on leave - thanks

#2

Hi @Millmaine,

Thanks for reaching out.
I have checked your website and found the Slides are already loaded into the DOM but due to the JavaScript error it does not work as expected. It might be due to the improper update of the X theme and Cornerstone plugin, I would suggest you follow the below steps to troubleshoot.

  1. Delete the Cornerstone
  2. After deletion please use the link in the dashboard to automatically install the Cornerstone.

Plugins-‹-Onlyx-—-WordPress
Plugins-‹-Onlyx-—-WordPress1657×78 4.85 KB

If that does not help, there might be some different reasons behind your issue. I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.

#4

Hello @Millmaine,

Thanks for sharing the staging login details I went ahead and checked your site dashboard it seems that there is an issue with your child theme, I would suggest you please deactivate the child theme and activate the parent theme and then check it again.

Please note we don’t provide customized child theme support. It is out of the support scope.

Thanks for understanding

#5

Hi @Millmaine,

We’re glad that it is now working properly on your end! If you have any other concerns or clarifications regarding our theme features, feel free to open up a new thread.

Thank you.