Ethos Magazine Won't Install

Support
#1

Hi there. I am having an issue where Ethos Magazine full site in Design Cloud won’t install. I feel like I’ve seen t his issue before… something to do with hosting parameters? Any of this below necessary?

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300

Recommended MySQL configuration

max_allowed_packet = 16Mb
innodb_log_file_size = 128mb
#2

I should clarify this is a fresh PRO install at www.staceyschoolsolutions.com.

#3

I’m sorry to keep posting on this thread but I had today to work on this for a client… so … update.

I tried installing Icon Business instead and it WORKED. WHY would that one work and not Ethos Magazine? Site credentials still in secure note if you want to poke around.

Thanks,
Marty

#4

Hello Marty,

Thanks for writing in! It seems that one of the file types in the Ethos demo is not allowed in your WP installation. Usually, this would prevent the installer and returns an error. If you would allow us, we can investigate your site and import the Ethos Magazine to find out what could be the issue. We highly recommend that you use a staging site while building the site. The staging site is very helpful in troubleshooting issues or even testing for updates without having to disrupt your live site. Once everything works perfect, you can proceed to update the live site.

Best Regards.

#5

OK great… the staging site was set up successfully through Bluehost.

It can be found at:
https://staceyschoolsolutions.com/staging/7740/

#6

Hey @MartinRayVaughan,

I suspect the Ethos Magazine import error has to do with PHP 8 which you’re using. Please try contacting your web host to temporarily downgrade PHP to version 7.4.

If that doesn’t help, please provide Bluehost cPanel access so we can look at more settings.

Thanks.

#7

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