Ethos Magazine Failing Install on Design Cloud

Support
#1

Good Afternoon,

I have 5 Licenses and I’m trying to design a new website for a blog type content theme.

In Design Cloud, Ethos Magazine is failing the install. I can install other site themes, but this one i cannot. It goes to Installing taxonomies and then fails.

Is this an issue on the Theme.Co server side? I’ve read other posts, my PHP has enough memory, and the max time limit is set to 300. Directories are set to 755

Can you check on your side to make sure the filesystem is intact, and then if it is, could you please help me to troubleshoot this issue?

Ethos Magazine Failing Install on Design Cloud - cont'd
#2

Hi @addwirecom,

I tried to install and don’t encounter an error.
Since you have check the basics already, can you please check for a plugin conflict first? You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time. We have a confirm conflict between design cloud and Convertplus that is being investigated.

If this is not a a plugin issue, please try to reinstall it again, once it stop, please inspect the error on the console. You can find it on the console tab on the Developer tools. See what’s the error that is showing there.

Let us know how it goes!

#3

The website is a fresh install with no plugins, Just the plugins that came with the theme. It turns out that it was the Facebook Comments Plugin that was causing the issue.

#4

Hello @addwirecom,

It could be possible that you need to increase the memory limit of your site.

To do this, please login through FTP then edit your wp-config.php file and insert these lines:

    define( 'WP_MEMORY_LIMIT', '256M' );
    define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

Here is a details article about the PHP Memory Limit that is in our Knowledge Base:

In case the issue persists, please try to get in touch with your hosting provider and confirm to them that your PHP memory limit is increased.

If you are still having an issue, please provide us with the admin details of your site in a Secure Note so that we can check this further.

#5

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