Essential Grid Youtube Stream stopped working

Support
#1

hi there,

We’ve just found our Youtube stream for Essential Grid has stopped working. I set it up no problem a few months ago and now it’s not working.

  • Have cleared cache
  • Disabled cache plugin on site
  • We’re not using a CDN
  • Stream count in Essential Grid settings is set to “1000” as I read in another support thread
  • To troubleshoot I remove all restrictions on the API referrer and now we’re getting this error (will post in a private note.

I have a staging site seep also with the same problem, so I can share those credentials in the private note also.

What are the next steps of getting to the bottom of this?

#2

Hey @lifehouseglobal,

When I checked, the grid/stream count is set to 3, and the grid outputs nothing as in blank. I’ve set it to 1000 back then viewed the test page we’ve created and I got a message regarding your Youtube quota (screenshot 1 in secure note).

Then, after setting it back to 3, the grid works fine (screenshot 2) so I believe this is not a problem with the Essential Grid but Youtube’s service.

I also tested your grid in my site and it works so server problem is also not the cause.

Please report this to Youtube support.

Thanks.

#3

hi there,

Thanks for helping getting a solution. I have been able to get it going on the live site now.

Strange that it doesn’t display when set to 1000. But will if 1 or 3. Anyway, it’s working now.

Also regarding the Youtube quota - what is that referring to? Youtube will only allow something displayed a certain amount of times each month?

#4

Hi @lifehouseglobal,

That’s probably either caching related or 1000 value has reach the quota

More about Youtube quota on the following link:

https://developers.google.com/youtube/v3/getting-started#quota

Cheers,

#5

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