I have set up and Essential Grid to be connected to my Flickr account. It loads the one album just fine. But on the second grid I created, the drop down doesn’t give me the option to load the next Album. Please help. Let me know what I’m doing wrong.
Hi @piexec,
Thanks for reaching out.
There could be a plugin or custom code that affect your Essential Grid.
I recommend the following troubleshooting procedures before we investigate the settings.
- TESTING FOR THEME RELATED ISSUE
- TESTING FOR PLUGIN CONFLICT
- THEME UPDATE
- CHILD THEME
- CSS/JS CUSTOMIZATION
- VERSION COMPATIBILITY
Hope that helps and let us know how it goes.
Thank you.
I have all the latest plugins and theme’s installed. No child theme. It’s showing the 1 album in the drop down, but not the other. I gave you WP Admin access. Have a look.
Hi @piexec,
The Essential Grid extension shows what the Flickr provides as a stream, so this might be an issue with your Flickr account. Please make sure that the album is not set as private in the Flickr, you can checkout with the Flickr privacy settings too.
If that does not help, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site. And give us access as you did for your live site.
Thanks
Trust me I double checked the privacy settings. See video below:
The second album should be available in the drop down under Source on Essential Grid and it’s not: http://youtu.be/MOwiDZWARG4?hd=1
Would it help if I gave you access to my Flickr account?
Hey @piexec,
I tried to login with the given credentials but it says “Unknown Username”. Can you please double check the username/password?
Thanks!
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