Essential grid. - title display

Support
#1

Hi I’m using the essential grid with woo commerce.

I’m having difficulty making the content square with the title displayed outside the square,
I can do it as a mouse over but I want it permanently displayed for mobile.

Also I can’t contact their support page because it’s bundled with x theme and doesn’t count as a purchase.

#2

Hi @jsgollin,

Thanks for reaching out.
It will be very difficult to recognize what exactly you are trying to acheive without visiting your website. I would suggest you share your website URL for further investigation.
If required, please provide login credentials for your site including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Hi @jsgollin,

I have checked your website but unfortunately didn’t find the Essential Grid plugin activated yet. I would suggest you activate the plugin and let us know the specific page where you have added the Grid for further investigation.

I would also suggest you check the Skin option of the specific Grid which shows the Title with the image, without hovering it.

Screenshot-337-
Screenshot-337-1635×188 15.1 KB

Hope it helps.
Thanks

#4

Sorry it was activated but I had site issues and had to turn it off its back on now.
I had previously been able to edit my custom skin and I made one but I couldn’t get the text to stay which was my core question.

Now I can’t seem to edit my custom skins? it wont let me choose the options?

Please check the draft page to see what I mean about the text not showing up and not being a square image. the text box seems to show up on top of the image.

#5

Hi Jeff,

We should fix that issue with the skin editor first, Try deselecting that skin from your Grid and try to edit it, if it cant be edited still, please do a testing for plugin conflict and clear all your caching plugins/features.

The option that you’re looking for is on Cover tab of the skin editor.

Let us know how it goes,
Cheers!

#6

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