Essential Grid not working in post

[solid7d]

Hi,
I use essential grid in pages (like http://www.martatoni.com/commercial-design/) and in post (like http://www.martatoni.com/2017/09/27/dea-illuminazione-bastia-umbra/) but recently in post mode essential grid has stopped working.

Can you help me?

Thanks

[mldarshana]

Hi There,

Thanks for writing in! I can confirm this issue on my end as well. Can you try following the guides below and see if that helps you to identify this issue.

1. Remove your custom JavaScript and CSS rules added to your page and test this issue again.
2. Try switching to your Parent theme and test this issue again.
3. Try disabling your 3rd party plugins and test this issue again.

Make sure to purge your server cache before testing.

Let us know how it goes.
Thanks!

[solid7d]

I try everything (except disabling essential grid, of course) but nothing change.
I still left the site without custom css and with the parent theme active. I just reactivated Contact form, Cornerstone and Revolution slider to maintain the functionality of the site.

What can I try now?

Thanks

[ruenel]

Hey There,
​
​To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
Thank you.

[solid7d]

Sure,
I make a secure note with credentials

Thanks

[basanta]

Hi There,

Thanks for the details!
There is some issue with the grid that you have created. Maybe the images are not loading properly.

Can you please delete the grid and create it again?
I tried with another grid from your list and its working fine.

So there is no issue with the post mode or theme.

Thanks

[solid7d]

Hi,
I tried and creating a gallery from scratch the problem is solved, but I wanted to find another solution, for two reasons: first, because until a few days ago all the galleries worked, second because I had to rebuild about forty grids.
Doing other search I found the solution that is this:

My grids had a check on “alternate image” rather than “featured image”.
I wrote this to help someone else who could have the same problem.

Thanks and have a nice day

[Alaa]

Hi @solid7d

I’m glad you managed to resolve this issue and thanks a lot for sharing this with everyone.

Have a great day!

[Lisab]

I’m having the same issue but I don’t have alternate image checked… humm this must be an update to something. My site seriously relies on this plugin and I’m disappointed it’s suddenly gone wonky.

[ruenel]

Hello Lisa,

Thanks for updating this thread. At this time, I will ask you that you open your issue in a separate thread along with your login details and the url of the page in questioned so that we can investigate your site further.

Regards.