Essential Grid not working in backend

Support
#1

Hi

I cannot select anything in my Essential Grids in the backend for editing. When I enter troubleshooting mode it appears the issue is with the Pro theme. I am able to edit with Pro theme disabled.

See screenshots of when theme is enabled and when it is off.

http://rndr.staging.wpengine.com/

#2

Hi @wowflak,

Thanks for reaching out.

Looks like we’ll gonna need your log-in credentials as well as I can’t reproduce this on my installation and the issue is behind the admin. Would you mind providing that information in a secure note? We’ll be more happy to help you :slight_smile:

Thanks!

#3

Sure please see note

#4

Hi There,

We can not replicate this issue on our dev site, more likely its something on your setup. please do a plugin conflict. You can do this by deactivating all third-party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

I also notice that you have a couple of custom functions on your Child theme’s functions.php file. Try removing that and see if that resolves the issue.

Also, the site is having a mix-content issue. The site is using a secure-protocol (HTTPS), however, the site address and WordPress address that is set under Settings > General is set to (HTTP), please contact your hosting support regarding this.

Let us know how it goes!

#5

Hi

I have moved the site to its permanent home at rounder.com and fixed the SSL.

I have already tried disabling plugins and I determined it breaks only when the pro theme is activated…

I will include creds for the staging server if you want to look around again.

#6

Hi There,

That’s account is NOT an administrator.

Could you please change the role of that account to administrator?

Meanwhile, could you please try adding the following code into your wp-config.php file in the root of your WordPress installation.

define( 'WP_MEMORY_LIMIT', '256M' ); define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Thank you.

#7

Okay sorry about that. User is now admin. Also made wp-config change. It was at 512m are you sure you wanted it to go down?
Thanks

#8

Hello @wowflak,

Thanks for updating the thread.

512mb of PHP memory is good, there is no need to downgrade. I installed WP Server info plugin to see server configuration. I see that you are using PHP v5.6.36. Using old version of PHP can cause compatibility issues. In that regards I suggest you to update PHP from v5.6.36 to at least PHP version 7.0. https://wordpress.org/about/requirements/

Let us know how it goes.

Thanks.

#9

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