Essential Grid Not showing content on hover, JS error

Support
#1

Hi there,

After recent upgrades to pro and getting the latest version of EG, we’re seeing issues with essential grid not showing content on hover, instead, the following JS error shows in the console.

Uncaught TypeError: Cannot set property 'x' of undefined
at HTMLDivElement.<anonymous> (jquery.themepunch.essential.min.js?ver=2.1.6.2.1:9)
at Function.each (jquery.js?ver=1.12.4:2)
at a.fn.init.each (jquery.js?ver=1.12.4:2)
at Array.<anonymous> (jquery.themepunch.essential.min.js?ver=2.1.6.2.1:9)
at Function.each (jquery.js?ver=1.12.4:2)
at jquery.themepunch.essential.min.js?ver=2.1.6.2.1:u6709:

You can see it live on the site here, the grid at the bottom of the page. https://www.mgientertainment.com/, when hovering you should see the title of the post, but the JS is preventing it from showing.

Appreciate your help.

JB

#2

Hi there,

It seems that there is a conflict between Revolution Slider and the Essential Grid plugins when used on the same page. Kindly go to the slider settings of the Revolution Slider which you have used on the homepage and enable the NO CONFLICT mode from the right-hand side options:

Thank you.

#3

Hi @christopher.amirian thanks for your response, I tried to add the no-conflict setting for both the sliders on that page but it didn’t help. Any other ideas on what could be causing this, it was previously working fine.

#4

Hi There,

If this is not the case for you, can you try adding that specific essential grid on a test page with no revslider. Let’s see if that will work that way? Then give us credentials on a secure note so we can investigate further. We need to check if this is related to the existing issue between revslider and essential grid or if this cause by something else.

#5

Thanks @Lely I added a secure note with a link to the page with the grid isolated.

#6

Hi there,

Thank you for the information but unfortunately, the given credentials are not working for us.

Thank you to add an isolated case. I suggest that also you check a case by adding a new page and while you want to add a section hold the cmd key on Mac or Ctrl key on windows and the add section will change to Add Classic Section.

Kindly add the Classic Section instead of the section and add the ES element there. See if it fixes the issue.

If yes then you will need to temporarily use the classic section till our development team investigate the case and release a bug fix regarding this.

If the problem persists kindly get back to us with the correct login information to follow up.

Thank you for your understanding.

#7

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