Essential Grid not performing properly after update

Support
#1

I’ve just made some periodic updates to my site, and found that after updating the Essential Grid plugin, I’m having issues similar to the two posted here:

The issue is with the animations not working - there should be a slide effect for the icons and a twist effect for the background image. Neither are working.

Luckily I ran the updates on my Staging site first. You can see how it’s not working here: http://bookcreator.com.staging.yourhost.co/resources-for-teachers/

And compare it with how it’s supposed to work on my live site: https://bookcreator.com/resources-for-teachers/

There are some console errors relating to the themepunch js. I’m not sure if these provide guidance? I can confirm that I have tried deactivating all other plugins and that made no difference.

Both live and staging are on the latest version of X and Cornerstone.

Thanks for your support! Happy new year.
Dan

#2

Hi Dan,

Can you provide us your http login in Secure Note so we can take a closer look.

Thanks

#3

OK, done. Thank you.

#5

Hi there,

Looks like it’s related to grid’s javascript itself, and may be related to internal URLs. Essential Grid and Revslider tends to maintain the same URLs even after migration. Do you have other changes made to your staging? Is it okay if I just reset your staging again from the live site?

Thanks!

#6

Yes, you can go ahead and reset staging from the live site if you wish.

#7

Hi there,

Please try checking it again, looks like it’s okay now in your staging. The animation is now smooth and the icons are now appearing. I just reset your staging.

Thanks!

#8

Hi - yes, if you read my OP you’ll see this is because I updated Essential Grid on staging. You’ve reset staging and so Essential Grid is reverted back to the version on my live site. Can you try updating Essential Grid to v2.1.6.2.1. on staging and then checking again - my guess is this is when the update stops working with X.

#9

Hi there, I updated the Essential Grid and indeed it throws the Javascript Error on the staging website now. Would you please kindly do the steps below:

  1. Create a new test page on the staging website
  2. Do not use Cornerstone and just use the normal WordPress Editor to add teh Essential Grid using the shortcode of it. This is the shortcode that you need to add [ess_grid alias="resources-grid"].
  3. Deactivate all plugins including Cornerstone, except the Essential Grids
  4. Change the theme to one of the default WordPress themes.
  5. Clear Cache

Check and see if the error is still there.

If yes then it is something related to the Essential Grids plugin itself.

If no then enable our theme (Keep the Cornerstone deactivated), do not activate the child theme only the parent theme. Test the case.

And then test with the Child Theme

and finally, test with the Cornerstone.

That way you will understand where is the problem originated.

Thank you.

#10

OK, thanks. Having done this, it looks like it’s an issue with Essential Grid. Would you agree?

http://bookcreator.com.staging.yourhost.co/test-grid-page/

#11

Hi there,

Thank you for the test. You are right, I did also try to debug the case now that we know this is only happening on Essential Grid and the theme and Cornerstone are out of the picture. I tried to remove the custom JS you added to the resources grid and many other tests but it seems to be a core problem of the plugin itself.

We will be in contact with the Essential Grid developers regarding this and inform them of this case. Unfortunately, we do not have power over the speed of answers to us and we will need to wait for their development team to release new versions to fix the issue.

Unfortunate;y you will be stuck with the old working version of the Essential Grid at the moment.

Thank you for your understanding and patience.

#12

No worries - I can hold off updating Essential Grid until this is looked into.

#13

Thank you!

#14

I’m going to add my experience with this issue as well just to possibly help with the troubleshooting, as I’ve been messing with it literally all day.

After messing with it on the primary site I wanted it on (that was built over a year ago and we’re ready to launch…but now…well…THIS), I finally moved over to some newer sites to see how they were being affected with fresh new installs of Essential Grid.

I tried it on both a newer install of two sites, one that had X theme installed and one that had another theme on it. Essential Grid did pretty much the same thing–which is, when you go to the Item Skin Editor and look at the skins from around page 3 onward, you’ll see their coding is jacked up on a lot of the skins. I imagine this is a symptom of whatever the grander issue is that’s causing the grids to mess up and not interact the way they are supposed to. I just tried on another site updating everything (including Wordpress), except Essential Grid, to the current versions. Everything is still working as intended on the frontend, but on the backend, the skins are weird again and I dare not mess with any of the settings for fear it will mess up the layout. Now, keep in mind, none of the three sites I’m talking about have Slider Revolution even installed, so the issue must be rooted in Essential Grid. Though, I will point out that even when I deactivated Essential Grid on the primary site I was working on originally and started trying to do stuff on Slider Revolution, even it was doing some odd things (mainly, the frontend was not showing some text layers).

SO, all that said, my guess would be that Themepunch hasn’t updated their plugins to work with the newer version(s) of Wordpress. Please let us know, though, as soon as they seem to fix things. I have a customer that I was prepared to build their site basically around this plugin.

#15

Hi There,

Thanks for the input, you can follow our update on our changelog.

Another suggestion would be to use THE GRID plugin instead on the meanwhile.

https://theme.co/changelog/

Thank you

#16

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