Essential Grid not loading images on front page after update

Support
#1

Since the last update, the images in the Essential Grid on the front page don’t load (the skin and links work fine).
All other essential grids are working as usual.

The essntial grid is in the bottom of the page:
http://www.kkarc.com/

What happened and what should I do?
Thanks

#2

Hi @kkarc,

Thanks for reaching out.

Yes, there are no images, is that custom grid? Because the source type is Page where featured image isn’t applicable. And unfortunately, I can’t find anything on the front page that causes it.

Would you mind providing the login credentials in a secure note? I like to see them in the backend.

Thanks!

#3

Yes, this is a custom grid with an alternate image

#4

Hi @kkarc,

You only updated the cornerstone and Essential Grid, and that cause issues due to theme incompatibility. Please delete your current cornerstone then update your theme. Then let it install the cornerstone again.

It may not fix the issue of the grid, but it may narrow down the issue as I’m seeing javascript errors and 404. So let’s do that first.

Thanks!

#5

How do I delete cornerstone?
Is it of any risk?

#6

Hi,

You may deactivate and delete if from the plugins page.

Please create full backup of your site before doing this

Thanks

#7

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