Essential grid not appearing on the page

Support
#1

#2

Hello @VelocityWeb,

Thanks for asking. :slight_smile:

Please try out following solutions

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  3. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  4. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#3

The problem is with cloudflare rocket loader. How can I fix this so i can still use rocket loader

#4

Hello There,

For best results, please make use of the recommended CloudFlare settings.
You can check it here: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/

Hope this helps. Kindly let us know.

#5

that didnt work. Here is my set up.

#6

Hey There,
​
​To assist you better with this issue, would you mind providing us the url of your site with login credentials and your CF details too so we can take a closer look at your settings?

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password

  • CF login as well
    ​
    Thank you.
#7

Hi,

The login provided doesn’t seem to work.

Please provide us the following information in Secure Note so we can take a closer look

Thanks

#8

can you try again now

#9

Hello There,

The given credentials for your WordPress dashboard is incorrect. The password seems not working for us. The CloudFlare on the other hand is requesting for an authentication code before we can log in.

Please double check it.

#10

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