Essential Grid Editor/Preview

[cynth]

Hello, for some reason the Editor/Preview section in Essential grid is not showing all of my posts, so I am unable to edit the meta data for each item. Could you please advise if there might be something wrong, or is there a setting I have missed somewhere? Thank you!

[jade]

Hi @newbasecynth,

Please, double check that you have updated to the latest version supported which is Essential Grid 2.3.2.

In case you are using an updated version, try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If the issue persists, please provide us with the admin access to your site in a Secure Note:

@Themeco1

###Secure Notes

It is very common to need to share sensitive information with our staff such as login or FTP information. In order to keep this private, be sure to use the Secure Note button that you will find at the bottom of each reply.

[cynth]

Thank you, I was able to get it to work after setting the post Preview number several times, saving and refreshing. Not sure why this didn’t work when I first tried, but it seems to be good now so no problem.

One more question - on this page I also have an Essential Grid with items opening in a simple post lightbox. However, I’ve noticed that on a mobile device, when I view the lightbox, it is able to be shifted around as I go down the page (sort of like the width isn’t set right and I can move the whole box left/right). The issue does not happen if I turn the mobile sideways to landscape mode, it will fit properly as I scroll on the screen. Could you please advise if there is a fix for this?

[ruenel]

Hello @newbasecynth,

Thanks for writing in!

To resolve your lightbox issue, please add the following CSS code in the X > Theme Options > Global CSS (http://prntscr.com/evui3r)

.esgbox-stage .esgbox-slide:before{
    height: 0 !important;
}

We would love to know if this has worked for you. Thank you.

[cynth]

Hello, unfortunately no, the problem still persists in mobile view. Anything else I can try? Thanks.

[jade]

Hey @newbasecynth,

Please try adding this code in the Global CSS as well:

.esgbox-stage .esgbox-slide .eg-lightbox-post-content {
    margin: 30px auto !important;
}

Hope this helps.

[cynth]

This has fixed the shifting issue, but now if I scroll to the bottom of the screen the lightbox will freeze (on mobile still).

[lely]

Hello @newbasecynth,

I cannot duplicate the issue anymore. On mobile, when I open the lightbox and then scrolled it, the lightbox close already. Can you share the specific device where you experience the issue?

[cynth]

I’m using an iPhone 7S. It’s weird, if I scroll right to the bottom the lightbox will sort of bounce a little then freeze. Perhaps something is wrong with the way it is rendering?

[rad]

Hi @newbasecynth,

Tried it on iPhone 7 but not getting that effect or extra dimension that allows scrolling left and right. May I know which iOS version? If it’s lower version then please try updating it.

Thanks!

[cynth]

iOS is updated, 12.3.1. It seems that the freezing/bounce problem won’t happen if I am ‘gentle’ with the scrolling, only if I overscroll (swipe up several times in succession even after reaching bottom of the page). The left/right was resolved by adding the code suggested by your team above so there’s no issue there now.

[mldarshana]

Glad it worked for you