Essential grid display errors

[LKS]

Hi,
I’ve been having issues with essential grid displaying correctly on my site. I was previously having the grid not display & was told it was likely a PHP error. I migrated my site to a new server but am still having issues & getting different errors.
Can you please login & see if you can help fix the issues? essential grid is key to my site & without it my site doesn’t function.
Specifically the releases page.

[tristup]

Hi Dean,

Thanks for reaching out.
Can you please add the following code into the wp-config.php again for debugging setup and the error logged into the file name debug.log inside the wp-content folder?

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
//SET PHP INI DISPLAY ERROR FALSE
@ini_set( 'display_errors', 0 );

If that is already added, can you please share FTP/CPanel details to access the file for further investigation?

Thanks

[LKS]

Thanks @tristup I’ve already added that to my wp.config & I’ve provided Cpanel login in my secure note

[LKS]

Hi, @tristup I misunderstood your initial reply. I’ve added the errors logged in the secure notes. Can you please look into this further for me?

[tristup]

Hi Dean,

The errors listed here are only PHP Notice and that can be suppressed by adding the define( ‘WP_DEBUG’, false ); into the wp-config.php. If you are still having the issue with the Essential Grid, there might be something else that is the reason behind it. I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1. Theme Related Issue
2. Plugin Conflict
3. Theme Update related issue
4. Child Theme Related issue
5. CSS/JS Customization
6. Disabling Cache
7. Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above help, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access to the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks