I just updated Essential Grid and now the page I have the grid on won’t load at all. It’s a white screen. I checked for plugin conflicts and there appears to be none. I don’t have a caching plugin. In developer tools the errors it’s showing is: Failed to load resource: the server responded with a status of 500 (Internal Server Error) and GET https://rccjanitorial.com/industries/ 500 (Internal Server Error).
Any idea what’s going on and how I can fix it?
Hi There,
Since you have perform some troubleshooting already, let’s check for more information regarding the error. A white screen usually means there is a fatal PHP error. Can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding the following code just above /* That’s all, stop editing! Happy blogging. */
define('WP_DEBUG', true);
/* That's all, stop editing! Happy blogging. */
When you revisit the page with the white screen, you should have some error output describing the issue in more detail.
Let us know how it goes.
Thanks!
I forgot about the debug. I did that and another plugin I was using was throwing errors for deprecated things. I’ll find another plugin to handle what that was doing. Now, I don’t have any errors with debug turned on, but it’s still giving a white screen. If I deactivate Essential Grid, the page loads without the grid in it (which is the main content area) and displays the shortcode instead. With EG enabled or disabled, cornerstone won’t even load the page fully (it has the background and that’s it). In dev console (when loaded in cornerstone) it shows this for errors:
Failed to load resource: the server responded with a status of 500 (Internal Server Error)
jquery.js:2 Uncaught Error: Syntax error, unrecognized expression: {“success”:false,“fatal_error”:true}
at Function.fa.error (jquery.js:2)
at fa.tokenize (jquery.js:2)
at fa.select (jquery.js:2)
at Function.fa (jquery.js:2)
at Function.a.find (jquery-migrate.min.js:2)
at n.fn.init.find (jquery.js:2)
at n.fn.init.a.fn.find (jquery-migrate.min.js:2)
at a.fn.init.n.fn.init (jquery.js:2)
at a.fn.init (jquery-migrate.min.js:2)
at n (jquery.js:2)
jquery.js?ver=1.12.4:4 POST https://rccjanitorial.com/wp-admin/admin-ajax.php 503 (Service Temporarily Unavailable)
send @ jquery.js?ver=1.12.4:4
ajax @ jquery.js?ver=1.12.4:4
j @ heartbeat.min.js?ver=693431fa8eecebb14c62d381912fc7af:1
(anonymous) @ heartbeat.min.js?ver=693431fa8eecebb14c62d381912fc7af:1
I’m pretty lost on these errors.
On the page itself, there’s no errors in the dev console with EG deactivated.
Hi there,
Would you mind providing your admin and FTP login credentials in a secure note? I like to test it too, maybe I can find something 
For the meantime, please add this line after the WP_DEBUG line from your wp-config.php file. Then test it again.
define('WP_MEMORY_LIMIT', '512M');
Thanks!
I tried that but it didn’t change anything. I created a secure note with a un & pw for you to take a look.
Thank you for helping! I really appreciate it!
Hello There,
Regretfully the given credentials is not working for us.
Please double check it. Thanks.
Sorry about that. I have a membership plugin and it hates me by not letting me approve another admin role. I don’t know why it won’t. I’ll either edit the secure note or make a new one (whichever it lets me do) and just give you my info.
Hi There,
I am able to login on your wordpress admin already but I can’t find any substantial information regarding the error. Please also share FTP credentials using a secure note.
I made another secure note. Instead of showing up at the top or with where I clicked to make it, it’s attached to another one your replies. I’m not sure why.
I see you have custom htaccess rules. That might be causing the issue. Try resetting your htaccess. See https://www.tipsandtricks-hq.com/how-to-reset-the-htaccess-file-of-your-wordpress-site-using-ftp-8527 for guidance.
Thanks.
I did the the htaccess file. It didn’t change anything. I created a testing site on my server and installed a backup from July. There were 10 total updates that I had to perform, with one of those not able to update because I don’t have that particular plugin linked to the testing site, but rather to the live site. I changed up the order of the updates and all went well until I updated Essential Grid. As soon as that was installed, the web page went to the white screen again.
The first time I installed the backup and did the updates, I updated EG last. The second time I updated it first and it still gives the white screen.
I decided to rebuild the EG by creating a new one. There were no controls for saving, etc and all i could do was put in the name, alias and css class names. It wouldn’t let me click on anything like source, grid settings, etc. This same thing was happening with the existing EG.
I then decided to delete the plugin and reinstall it (losing my EG that was already built). I got back the controls for saving and could then click on source, grid settings, etc. I then thought I’d export the original EG from the live site and import it so I wouldn’t have to rebuild it. After it imported, it didn’t show in the list of grids, so that was a no go.
The realization, at least for me, is that I have to delete Essential Grid, reinstall it and rebuild the EG. I don’t have a clue as to what is broken during the update that prevents my existing EG from being usable, editing my existing EG or from creating a new EG but at least I have a solution for my situation.
Hi There,
Then let us know how this go after your rebuild the EG. You might also want to check in with your hosting and ask for Error log.
I was able to rebuild the EG and it performs as it did before the update broke it.
Thank you folks for all your help!
Glad to hear you got it sorted.
Cheers!
I am having the same problem after updating the PHP. I updated to PHP 8.1 and now EG takes my site down.
Hello @wiser308,
Thanks for updating this thread. Please downgrade to PHP 8.0 or at least PHP 7.4 and see if the Essential Grid will return Error 500. It could be that the EG plugin is not yet ready for PHP 8.1.
If you still encounter an issue, we highly recommend that you create a new thread instead.
Best Regards.
My host just told me I am still using 7.4. EG is crashing the site.