[Error] X Demo Importer failure

[Stefan_van_Perlo]

I’m getting an error when importing an site template into the site.
Ive tried changing PHP version and doing it on an older version of wordpress

[Error] X Demo Importer failure
Object

debug: null

debug_message: “Site not specified”

error: true

message: “We’re sorry, the demo failed to finish importing.”

Object prototype
failure (app.6f62d0f.js:2:588810)
(anonieme functie) (app.6f62d0f.js:2:588692)
promiseReactionJob

[prakash_s]

Hello @Stefan_van_Perlo,

Thanks for writing to us.

It might be the issue of plugin conflict I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

1. Testing for Plugin Conflict
2. CSS/JS Customization
3. Version Compatibility
4. Disabling Cache

I recommend the following troubleshooting about your demo import from Design Cloud.

Increase PHP Memory Limit

I recommend increasing the following server settings to the specified value or larger. Please consult your web host for all these server settings

PHP configuration recommended

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300

Recommended MySQL configuration

max_allowed_packet = 16Mb
innodb_log_file_size = 128mb

Please ask your web host to enable allow_url_fopen. The value must be On in order for your server to receive data from our server.

After all the server settings are configured properly please follow these steps.

1. Temporarily disable ConvertPlus while importing the demo content.
2. After the import is done then activate it again

In case it doesn’t work for you after settings this server configuration please share your details in a secure note. Please provide the following details

• WordPress Login URL
• Admin level username and password
• Demo name that you want to import

You can find the Secure Note button at the bottom of your posts

Thanks

[Stefan_van_Perlo]

The php settings fixed it, presumably memory settings

[ruenel]

Hey Stefan,

It is good to hear that. Please feel free to create another thread if you need any further information.

Cheers.