Hello
Can you please help me understand where to get support. I have cornerstone and essential grid which has been working fine. I just changed the order of a blog post from 2 columns to one column and now the essential grid information is all wonky - the excert that is being pulled read: {{children}} Welcome H{OM}E. {{base64content “PGRpdiBjbGFzcz0ieC10ZXh0IiAgPjxwPlNhbWF0dmEgWW9nYSwgZXN0YWJsaXNoZWQgaW4gMjAwNiwgc2V0cyBuZXcgc3RhbmRhcmRzIGluIHdoYXQgeW91IGNhbiBleHBlY3QgZnJvbSBhIHlvZ2Egc3R1ZGlvIChob3QgKyBub3QhKS4gT3VyIGJlbGllZiBpcyB0aGF0IGFueW9uZSBjYW4gcHJhY3RpY2UgeW9nYSBhbmQgZ2FpbiBwb3NpdGl2ZSBiZW5lZml0cyBmcm9tIGl0LiBXZSBmZWF0dXJlIDIgbG9jYXRpb25zLCArNzAgZHJvcC1pbiBIb3QsIFJvb20gVGVtcGVyYXR1cmUsIEZhbWlseSArIFN1c3BlbnNpb24gWW9nYeKEoiBjbGFzc2VzIHJ1bm5pbmcgd2Vla2x5IGZvciBhbGwgZXhwZXJpZW5jZSBsZXZlbHMuICA8L3A+CjwvZGl2Pgo=” }} Registration Open.
When i paid $50 for renew of my support with EG they replied:
"Hi jaime,
Sorry for the delay here due to weekend!
I’ve checked your gird in the preview and it is working fine but it more it seems to me an issue with the cornerstone so please can you contact the plugin author and they will guide you further with the resolution.
Waiting to hear from you "
Where do I go to get help? This is just a forum…
My Message to Essential Grid about the issue:
"Hello. I have been using essential grid for a few years now. I rebuilt a page using cornerstone – literally jut moved some test columns and headers and now my grids are now displaying all sorts of weird text.
This was the original style and I have left these pages like so until I can fix the issue: http://yogasamatva.com/events-programs/prenatal-yoga/
THis is the new style and it is creating all sorts of weird pull from “excerpt” words in two different grids i am using: http://yogasamatva.com/events-programs/baby-me-yoga/
I have attached a screenshot of both sliders
#1: http://yogasamatva.com/ [ess_grid alias=”root-events”]
#2 http://yogasamatva.com/events-programs/ [ess_grid alias=”post-events”]
I’ve never had this issue before. I cannot figure out what is triggering it……can you please help me. I didn’t adjust anything in the grid setting or skin, just made the page from a 2 column to a 1 column and just moved text……it is stumping me and now I have to pay another $50 for support
much appreciated"