Error when updating theme: An error occurred while updating X: Update package not available

Support
#1

I’ve found plenty of posts where the solution for this is to revoke the license but I’ve done it multiple times without success. I’m on v5.1.0 attempting to update to 5.1.1.

#2

Hi There,

Thanks for writing in! What’s your Cornerstone plugin version? If your version is older than v2.0.6, make sure to delete Cornerstone plugin and then head over to X -> Overview section and wait for few seconds to install the latest version of Cornerstone plugin. Then try to re-validate and update your X theme.

Let us know how it goes.
Thanks!

#3

I had already updated to the latest version of Cornerstone (2.0.6)

#4

Hi There,

If you’re still having issues, would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • License key / purchase code

Thanks!

#5

please find the details above

#6

Hi There,

I have purged your server cache, disabled your 3rd party plugins and then I was able to update X theme. Which means there was a plugin conflict.

Now you’re fully updated.

Thanks!

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