Error when trying to edit header bar

Support
#1

I get the Uh oh! error when I try to edit one of the bars in my header. How to fix?

#2

Crap - now it’s gone completely??

#3

Hi Gregg,

Thanks for reaching out!

I tried to edit one of your bars in your header but I was able to save the changes. I suggest that you clear your browser cache or use incognito.

Hope that helps and let us know how it goes.

#4

Hi @marc_a,
I cleared my cookies and files cache. Restarted my computer. And the header is still missing. Gone - poof. Now what?

#5

Hello Gregg,

I am another staff, I checked your site dashboard and it seems that the Header builder is working fine at my end. Please have a look at the given screenshot in the secure note. I have tested it on the Google Chrome 95.0.4638.54 version. Can you please let us know which browser you are using to edit? Please make sure you have disabled the browser extensions in case if you have them on your browser.

Thanks

#6

home page header only
home page header only1920×791 221 KB
Folks, this is what the header looked like this morning when I ran into trouble with editing. Now it’s gone completely. The header Home Page 2021. Now when I go to edit that header - there’s nothing there.

#7

Went ahead and restored a backup rather than start from scratch.

#8

Hi Gregg,

We’re glad that the missing header is now working properly on your end! If you have any other concerns or clarifications regarding our theme features, feel free to open up a new thread.

Thank you.

#9

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