Error website

Support
#1

Hi,

While nothing is changed, suddenly the website seems broken with an error caused by Pro. I have used the Debug mode and this is the outcome which I will share in a secure note.

Thanks in advance for the help!

Jan

#2

Hi Jan,

Thank you for the credentials, but which of your site is having the issue? Can you confirm that it has the latest version of WordPress? Please do the following:

  • Ensure that you are fully up to date. WordPress, Theme, and Cornerstone (Version Compatibility)

  • Clear all the site caches (plugin, server-side, CDN, and browser’s cache) so that the code from the latest release is always in use. This will help you to avoid any potential errors. While you’re at it, please deactivate this caching feature while we tackle this issue.

  • Test for a plugin conflict. You can do this by deactivating all third-party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Cheers!

#3

Hi!

Oh, I will mention the url in a secure note!

#4

Hi Jan,

Credentials not working, please check.

Did you confirm you have the latest version of WordPress (5.8.1)? And PHP version 7.4 or higher?

Thanks,

#5

Hi Friech,

I’am sorry. The website works good after updating WP. Sorry for the trouble it caused you guys. Great support!

Jan

#6

Hello Jan,

Glad to know that things are well for you.

Thanks

#7

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