Error message - "Preview unresponsive..."

[gus_mcdougall]

Error message
“The preview was unresponsive after loading. This is most often related to a plugin conflict or aggressive page cacheing.”

Hello. I’m having the above issue when trying to edit the homepage on http://stonehavenpaddleboarding.co.uk/

• This is what I’ve tried so far:
• Switched from child to parent theme
• Deactivated all plugins
• Installed and ran W3 Total Cache
• Deleted all cache
• Duplicating the post
• Added the following to WP.CONFIG
• define(‘WP_CACHE’, true);
• Checked the following in WP.CONFIG
• define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
• define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

I’m also now getting an 'Uh oh! The preview HTML did not include a closing tag. It may fail to load or work properly" which I think is an effect of running the W3 Total Cache plugin maybe?

Any ideas? Thank you.

[rad]

Hi there,

Thanks for writing in.

Looks like I need to check it first since you already did the troubleshooting. Would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

• Link to your site
• WordPress Admin username / password
• FTP credentials

All the best!

[rad]

Hi there,

Could you try it again? It’s now loading on my end. I added this line in your child theme’s functions.php

add_filter( 'w3tc_can_print_comment', '__return_false' );

I also fixed your permalink setting, it causes the same error.

Thanks.

[gus_mcdougall]

@Rad

add_filter( ‘w3tc_can_print_comment’, ‘__return_false’ );

Fantastic - huge thanks for fixing and apologies for the delayed response.

[thai]

Glad everything is working now