Error message email about cornerstone

[johnyct9760]

Hi X Team,

I’m getting these emails in my inbox about Cornerstone:

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Plz see secure note

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Not sure if there is a update or a fix on the way but it would be great to put my mind at ease and get this fixed.

Thanks,

John

[tristup]

Hi John,

Thanks for reaching out.
I have checked your website but didn’t find the issue you described here. If you are still facing the same issue, it might be due to the improper update of Cornerstone. I would suggest you follow the below steps and check if that resolves your problem.

1. Delete the existing Cornerstone
2. And use the link in the dashboard to automatically install the Cornerstone. It will be in the latest version

If that does not help, there might be other reasons behind your issue. I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1. Theme Related Issue
2. Plugin Conflict
3. Theme Update related issue
4. CSS/JS Customization
5. Disabling Cache
6. Disabling CDN

If none of the above help, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access to the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks