Error in view on internet explorer or safari

[mindingyourmedia]

Hello
My site url is https://wadeandnysather.com/

On main page , the section below slider is made with pro and this setion is not open correctly in internet explorer also in footer 3 menu item after our practices is not visible

In safari the slider is not loading .
Check the issue and give solutions for it

Thanks and regards

[christian]

Hey @mindingyourmedia,

Your slider is showing up on Safari on my end. This could mean that the issue is only on your end. Please clear the cache of Safari and check again.

Regarding the menu, I’ve tested the Navigation Inline element first in my test site to ensure that there’s no bug on our end. This too could also be unique to your site only. Please first perform the troubleshooting procedures mentioned in our Common Issues article here: https://theme.co/docs/common-issues. Just skip INCREASING PHP MEMORY LIMIT as it’s not related to frontend issue.

Thanks.

[mindingyourmedia]

In Internet Explorer, Footer menu after practice area is not appearing ,

Pls check it

Thanks

[rad]

Hi @mindingyourmedia,

It appears the menu inline element has flex sizing with other elements with the same flex configuration. Please inspect the menu element that appears to be missing on IE, then add this CSS to its Element CSS.

@media all and (-ms-high-contrast:none) {
*::-ms-backdrop, $el.x-menu > li, $el.x-menu > li > a {
flex: unset !important
}
}

Thanks!

[mindingyourmedia]

Hello,
I put the css in element css but didn’t get any changes also the Submenu of Our Practice Area in header part is not visible in Internet explorer . Pls check it .

[nabeel]

Hi @mindingyourmedia,

I checked your site in IE and I could not find the code being applied on the front-end, this could be due to cache as I see the content of your site is being served by the cache so you could be seeing the old cached content. Please clear all caches (plugin, server and browser) and deactivate cache plugins and optimization services.

Also make sure you add the suggested code in the Element CSS of the Navigation Inline element (see screenshot)

If the issue persists then please replace the code with the following:

@media all and (-ms-high-contrast:none) {
  *::-ms-backdrop, $el.x-menu > li, $el.x-menu > li > a {
  	flex: none !important
  }
}

Don’t forget to clear all caches including your browser’s cache after adding the code, I tested this one and it works as expected (see screenshot)

Hope this helps!

[mindingyourmedia]

Hello ,
Thanks for that but you didn’t suggest any solution for the header section .
In header the submenu for "our practice area " is not showing in Internet explorer also the submenu for “About” is not showing correctly

Please check

[christian]

Hey @mindingyourmedia,

Regarding the submenu in the header, I previously said this:

@christian

Regarding the menu, I’ve tested the Navigation Inline element first in my test site to ensure that there’s no bug on our end. This too could also be unique to your site only. Please first perform the troubleshooting procedures mentioned in our Common Issues article here: https://theme.co/docs/common-issues. Just skip INCREASING PHP MEMORY LIMIT as it’s not related to frontend issue.

We’d like to follow up on that if you did the troubleshooting. If none of the suggested potential solution helps, please give us the following info in a Secure Note.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thanks.

[mindingyourmedia]

Ok , I am giving you the acces of dashboard

[christian]

Hey @mindingyourmedia,

Thanks for providing access but I asked for Admin level username and password. We can’t check the Pro header setup if we can’t access the Header Builder.

@christian

Admin level username and password

Please give us Admin level username and password.

Thanks.