Error caused by Cornerstone?

Support
#1

Hi All,

I received this email today:
"Howdy!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Cornerstone.

… (continuing on my personal info)."

What is happening here? Every time I change from one option to another in my Wordpress dashboard, it shows me this error message Screenshot 2021-10-25 at 09.42.56|690x166 /

"There has been a critical error on this website. Please check your site admin email inbox for instructions.

Learn more about troubleshooting WordPress."

Help!

#2

Hi Andita,

Thank you for writing in, please do the following first.

  • Ensure that you are fully up to date. WordPress, Theme, and Cornerstone (Version Compatibility)

  • Ensure your PHP version is 7.4 (WordPress requirements)

  • Clear all the site caches (plugin, server-side, CDN, and browser’s cache) so that the code from the latest release is always in use. This will help you to avoid any potential errors. While you’re at it, please deactivate this caching feature while we tackle this issue.

  • Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes,
Cheers!

#3

Thanks for the tips! I’ll give it a try!

#4

Hi Andita,

You are most welcome, please let us know how it works for you.

Thanks

#5

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