Error 500 trying to download Cornerstone


I have this issue : You’re almost ready to start using X. Please click here to install and activate the required Cornerstone plugin.

But when I click, an 500 error occurs.
I revoked my licence, but it didn’t solve the problem.

Could you please help?

Many thanks in advance,
Best regards,


Hi @Toy49,

Thanks for reaching out!

I suggest that you deactivate all your plugins and try to install the cornerstone plugin. If it doesn’t help, please provide the FTP access in the secure note.

Hope that helps.

Thank you.