Envira Gallery Problems

Support
#1

Hi,

I’ll appreciate it if you could assist with the following issues:

  1. I bought a basic licence for Envira Gallary, but I cant validate it anywhere.

  2. When I place gallaries in my X Pro, all the images appear beneath the first image. I’ve read on Envira’s page that this is a bug with Lazy Loads and Jetpack, but I have neitehr of these two plug-ins. They had a fix for the problem, but I still get the same problem after I’ve done what they’ve explained.

I’ve sent them questions regarding above but I have not received any answers from them. I hope you can assist.

The credentials are:

Thank You!

#2

Hello @werbar77,

Thanks for writing in!

I logged in to see the problem you are facing with Envira Gallery. In that process I checked the version number and I could see that you are using Envira 1.8.6.3. After that I tried to edit page in Cornerstone to further test the issue and then I was logg ed out from the website. I tried again to login using the shared credentials but it’s giving me ERROR: The username or password you entered is incorrect. Lost your password? error message. Have you changed the login credentials? Please share the correct login details in secure note for us to take a closer look.

Thanks.

#3

Hi @Prasant,

Thanks for the reply. Sorry I received a mail saying someone loged into my account and I forgot that gave my details to themeco and then I reset the password.

However I received a reply from Envira, who helped me sort out the issues I had.

Just a quick question which kind of Envira Gallery licence is included with X theme?

Thanks.

#4

Hello @werbar77,

Thanks for updating the thread. :slight_smile:

Glad to hear that. :slight_smile:

As of today bundled version of Envira Gallery is 1.8.6.2. Sometimes we may be behind latest version of Plugin which in this case is Envira Gallery as we are doing compatibility testing. Once Plugin developer releases update for bundled or approved plugin we then test the update on our end for compatibility, only then update is released for our customers.

Thanks.

#5

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