Envira Gallery Key not working for addons

I’ve sent Envira Gallery a note about the key not working, but I think this is an X Theme Pro issue. This is frustrating because I really want to use this gallery and some of the addons, but can’t do so because the key won’t input correctly. In the past, I used the code provided by you guys as a workaround and it worked initially. After I updated X Pro, it stopped working. Here’s the code:

add_action( 'after_setup_theme', 'x_show_envira_license' );

function x_show_envira_license() {
  remove_action( 'envira_gallery_admin_styles', 'x_envira_gallery_hide_key_box' );
  remove_action( 'admin_print_scripts', 'x_envira_gallery_hide_license_errors', 20 );
}

Also, when I use the code to activate the key input field, it defaults with a character already in the field (see screenshot with the one character already in the field). So, when I input my envira gallery license key, it won’t verify.

I don’t know if you guys disabled this or what, but it’s needed for those of us who want to use the premium version. Just for clarity, I did purchase the plugin separately from the one X Pro offers in the package. I also have paid for the license to use all of the addons. To spend this type of money and the plugin not work fully with the theme, is kind of unfair to those of us who have used X Theme/Pro for some years now. These types of changes make you want to switch themes, unfortunately.

Screenshot is attached. I will also send a private note.

Hi Dewon,

Thank you for writing in, it could be a plugin conflict, please do a testing for plugin conflict.

Remember to clear all your caching features (plugin, server-side, CDN, and browser’s cache) after updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Let us know how it goes,
Cheers!

This did not work. I think you guys have clearly disabled the option to have addons via Envira Gallery. Also, please login using the secret note to at least see what I am talking about and not give such generic responses.

Hello @thatcreativeguy,

There is an internal server error when we try to log in.

See the secure note.

You may need to enable the WordPress debug mode. You might be able to see an error message on the site right away. If not, the error log could reveal where the problem is originating.

Best Regards.

I just went ahead and transferred the website to the client.

Hi Dewon,

I would suggest you troubleshoot the following common issues in your development site to recognize the problem behind them.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN

We would also like to know if that works without any issue after activating any default theme like TwentyTwenty.
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps, please check and reshare the credential of your development site for further investigation.

NOTE: Your development site is still not accessible and showing an Internal Server Error.

Thanks

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