Enable to download plugins

When I try to download the plugins from the package I bough with X them, a message error says:
Le fichier n’a pas pu être déplacé vers wp-content/uploads/2018/02.
Which means the documents couldn’t be moved to up-contents
What to do?

thank you

Hey @mamacrew,

I’m sorry but I’m not sure why that is happening and why it’s related to the uploads folder when it shouldn’t.

If you already have validated X, please go to X > Overview and install the bundled plugins from there.

In case you want the manual install method, would you mind giving us a screen recording of how you’re downloading or installing the plugins?

Thanks.

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