Embedded Youtube video showing play button with slash through it on mobile

Support
#1

On my homepage I have embedded Youtube videos using the standard video element. These videos play fine on Chrome and Safari on a computer. When the website loads on mobile the videos will still play but there is no thumbnail, just the video play button with a slash through it. Below is a screenshot of the embed data and aspect ratio for one of the videos.

Any thoughts on a fix?

Thanks

#2

Hello David,

Thanks for writing in!

Can you please share the exact page URL for us to take a closer look?

Thanks.

#3

Hi there,

The url is http://sjnews.org/

Down towards the bottom of the page there is a section with the header “Keep up with Catholic Media” which contains 2 videos. Those are the problem. Thanks for getting back to me!

#4

Hello David,

I have checked your site on my phone and I could not replicate the issue. This is what I am seeing:

You may be experiencing some caching issues. Please clear your mobile phone’s browser cache or use private browsing mode and test your site again.

Please let us know how it goes.

#5

Oddly enough I didn’t even have to clear my cache, I just went back and poof, it was good. Thanks for the help!

#6

Glad to hear that. :slight_smile:

#7

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